Associate Customer Service Representative

Associate Customer Service RepresentativeCalifornia Water Service Group (Cal Water) invites you to build a meaningful career with the third largest publicly traded water utility in the United States. Guided by our mission to be the leading provider of water and wastewater services, we are dedicated to improving the quality of life for the customers, communities, and employees we serve. Our culture is grounded in core values—integrity, quality, service, value, health and safety, respect and collaboration, and corporate citizenship—and is reflected in our recognition as a Top Workplace®, a Great Place to Work®, and a J.D. Power leader in customer satisfaction for multiple years. Join Cal Water and be part of a purpose driven organization where your work makes a lasting impact.The Associate Customer Service Representative provides proficient, high-quality attention and assistance to new and existing customers. The work is performed under direct supervision and requires exercise of independent judgment and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with others. This position is located in Puyallup, WA.Essential Functions:Accurately balance and complete a daily cash reportTakes customer orders and provides high-quality customer service as necessaryAssists customers in person and by phone, addressing questions regarding billing, payments, conservation, and water qualityEnters data into the computer as required with speed and accuracyPerforms a variety of routine clerical work, including filing, scanning, and collections, processing payments, scheduling appointments, and compiling reportsOperates standard office equipment, including word processing equipment as assigned; may perform duties on computer spreadsheet programsPerforms major cashiering duties, including taking payments in person, processing credit card payments, balances individual cash drawers, and prepares bank depositsEdits meter reading, writes and resolves service orders, folds, and stuffs bills as requestedUpdates customer accounts as neededCorresponds with customers regarding metered billing statusScans and saves service orders files customer and system service ordersParticipates in the Company's Continuous Improvement ProcessPerforms work on-site in the assigned office locationPerforms other similar duties as assignedRequired Knowledge, Skills, and Abilities:Account skills for compiling adjustments and completing depositsFast and accurate data entry skillsProficient with Outlook, Microsoft Word and ExcelProficiency required in handling and balancing cashKnowledge of English usage, spelling, grammar, and punctuationKnowledge of office methods and equipment, including filing systemsKnowledge of principles and practices of customer serviceAbility to operate a personal computer and other office equipmentAbility to manage multiple tasks accurately and with good humorAbility to take initiative to address and resolve problemsMinimum Qualifications:High school diploma or GEDFive years of customer service experience in an administrative or clerical capacityExcellent customer service skills with a pleasant and professional mannerMust be available to work extended hours as required for customer needsValid State Driver's LicenseSalary Range: $22.50 - $ 37.40Deadline to submit resume is Friday, September 11, 2026.The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity. California Water Service, Hawai'i Water Service, New Mexico Water Service, Texas Water Service, and Washington Water Service do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class. The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES. California Water Service Group