Customer Support Specialist
Volaris Group
Customer Service Representative
We are growing and hiring Customer Service Representatives to manage incoming customer queries and field questions regarding policy information. You will also process payments, modifications, and escalate complaints across a number of communication channels. A successful candidate would need to be high energy, customer centric, have a friendly demeanor, display empathy, patience and have experience working in the insurance industry, call center and proficient in computers. REMOTE OPPORTUNITY with multiple shift opportunities.
We Are: Covenir is a company with a startup attitude with the support of a corporation. In the last three years we have experienced tremendous growth and have quickly become one of the go to companies for business process outsourcing.
You Are: Someone with a few years of call center/customer service/office support experience or someone with a lot of experience looking to make a career change. You enjoy working a flexible schedule in a team environment around a lot of great people. You need a fast-paced environment where no two days are the same and you understand how to be the face/voice of a company.
Responsibilities Include:
- Work with our insurance provider clients and deliver great overall customer service
- Take in a high volume of calls, communicate via email and letters as appropriate
- Document all client communication across several platforms
- Be the point person for our clients as well as their customers
Qualifications:
- 2+ years of customer service experience in a call-center environment
- Demonstrated communication, organizational and interpersonal skills
- Intermediate proficiency in Microsoft Office
- Strong independent problem solving and analytical skills
Preferred Qualifications:
- 4+ years of insurance experience (insurance agent license a plus!)
- Bilingual (Spanish/English)
- Associates Degree
Things to know:
- Rotating schedule includes hours between 11:30am-8:00pm Monday through Friday with mandatory Saturday 9:00am-6:00pm
- Open concept work environment
- Light to moderate noise activity
- Paid training
Vacancy posted 4 days ago
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