Wine Sales Operations Associate

Key Responsibilities Manage and support day-to-day sales operations, including order processing, address validation, and shipping coordination. Maintain efficient office operations through supply management, vendor coordination, and facility oversight. Provide professional and responsive customer service via phone and email communications. Assist with outbound prospecting emails to track customer engagement and follow up on interest. Maintain records of sales data, office expenses, and inventory‑related activities. Potential coverage on CRM and Web content writing tasks Support management initiatives for process improvement and operational efficiency. Develop and apply wine knowledge to confidently assist customers and support sales activities. Contribute to a productive team environment by fostering cooperation and organization across departments. Keep wine ratings and product data current in Fishbowl (Inventory Management System). Maintain and clean up part numbers in Fishbowl. Qualifications Minimum 2 years of experience in sales operations, retail management, or office administration. Experienced in creative content writing will be a plus. Strong organizational and multitasking skills with attention to detail. Excellent written and verbal communication abilities. Proficiency in Microsoft Office, CRM systems, databases, and inventory software (Fishbowl and HubSpot experience is a plus). Experience in e‑commerce or fulfillment operations preferred. Interest in wine, with WSET or similar certification considered an advantage. Familiarity with luxury wine and the wine industry is highly desirable. Compensation and Benefits $26–31/hour + Quarterly Bonus up to 20%. 10 days Personal Time Off (PTO), accrued semi‑monthly, no waiting period. Health Insurance, Vision & Dental Insurance, (effective after 30‑day waiting period). Quarterly Bonus – Discretionary, based on performance. Conclusion The right candidate will have a seamless transition into our company culture with our existing team. Professionalism, kindness, a growth‑mindset, and a team player are all attributes of a strong candidate. Passing Drug Screening and Background Check is Required. #J-18808-Ljbffr