Sales Consultant - La-Z-Boy Furniture Galleries

Job Summary Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work, and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves. If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La‑Z‑Boy Incorporated. WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT! Job Summary: Sell Luxury. Live Modern. Earn Without Limits. Now Hiring: Sales Consultant – La‑Z‑Boy Furniture Galleries. Location: Natick, MA. Compensation: Base + Unlimited Commission. NEW HIGHER TRAINING PAY! La‑Z‑Boy isn’t just comfort anymore – it’s modern, elevated, and unmistakably stylish. We’ve redefined the way people see furniture, and now we’re looking for someone who can match that energy on the sales floor. This is your chance to turn your natural charm, eye for design, and competitive drive into real results and real income. What You’ll Be Doing Guiding high‑end clients through a premium sales experience. Creating inspired spaces with world‑class furniture and décor. Curating luxury looks while earning commissions with no ceiling. What You’ll Get Unlimited earnings – top performers take home $45K‑50K+ annually. A sleek, modern showroom that feels more like a gallery than a store. Ongoing training in luxury sales, interior trends, and design consultation. Exclusive employee discounts so your own space turns heads. A brand that sells itself and a team that celebrates success. Who You Are Polished, persuasive, and endlessly ambitious. Passionate about modern aesthetics and premium materials. Obsessed with detail, service, and delivering the wow factor. Experienced in sales or retail – luxury experience is a major plus. Job Responsibilities Drive sales and contribute to store sales goals by selling furniture, accessories, and services offered by La‑Z‑Boy. Promote the Design program and assist the Designer to achieve established sales goals. Consistently execute the La‑Z‑Boy selling process and strive to provide a favorable experience to all customers. Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow‑up, after‑sale service and continuing contact with previous and potential customers. Maximize store promotions, marketing initiatives, and grassroots programs. Maintain strong knowledge of features and benefits of existing and new product lines. Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables, and accessory recommendations. Explain the benefits of a professional installation service. Execute and champion the Design process following company guidelines. Support design related functions in the store. Provide the highest level of customer service to all current and future customers. Ensure each La‑Z‑Boy customer has an informative and positive experience by using good customer service skills and knowledge of products. Use Podium to ensure customer satisfaction and future follow‑up. Make sound business decisions to promote customer satisfaction and a team environment. Respond to incoming phone calls and emails and assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience. Maintain a positive working relationship with all store employees. Assist in training, coaching, and developing new peers on La‑Z‑Boy product knowledge and selling process/skills. Promote and champion a culture of sales and service. Assist with maintenance of the overall visual appearance of the store, including floor and showroom displays, tagging products and accessories, maintaining accessory catalogs and design center fabrics, supporting floor moves, and general store cleanliness. Accurately complete order information, collect deposits and fees, keep orderly customer records, research customer payments and deliveries. Accurately complete daily On‑Point system logs. Show a sense of urgency, enthusiasm, and excitement with the store team and customers. Maintain adequate knowledge of company standards, product knowledge, and internal processes and systems. Consistently schedule deliveries with customers. Open and close the store. Minimum Requirements High School Diploma or equivalent. Previous selling experience and ability to close a sale strongly preferred. Excellent communication, customer service skills, and organizational skills. Strong interpersonal skills to effectively communicate, build rapport, and positively influence. Demonstrated persuasion and negotiation skills. Ability to manage time and conflicting priorities effectively. Ability to work productively with others as a team. Availability to work the schedule and hours dictated by business needs; evenings, weekends and holidays as required. Initiative to meet assigned goals, missions and objectives and motivation to achieve more. Strong attention to detail. Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint). Preferred Requirements Bachelor’s degree in Business or a related field. Physical Demands / Work Environment Ability to lift and/or carry up to 50 pounds. Ability to stand for long periods of time. Nearly continuous use of repetitive hand motions, hearing and listening. Often required to sit, walk, bend and stoop. Subject to inside environmental conditions. Ability to pass background and drug screen. Pay and Benefits Training Pay: $18 per hour for 2‑6 weeks (no commission). Average Annual Earning Potential After Training: $50,000 – $70,000+ (inclusive of base, bonus, and commission). The company will not pay less than state/local minimum wage requirements. Post‑Training Pay: Base Pay: $15 per hour (varies by store location). Commission & Bonus: Earn more with uncapped commission on sales. Commission rates vary from 2% – 6% based on sales type. Quarterly bonus opportunity of up to $3,500 based on your ability to meet defined individual sales goals. Weekly Hours: 40. Benefits for Employees in the US: Medical, Vision, Dental and Basic Life Insurance. 401(k) retirement plan with company match up to 6%. Paid time off including 9‑11 paid holidays each year, two weeks' prorated vacation as a new hire, and personal or sick time. Equal Opportunity Statement At La‑Z‑Boy Incorporated, we are an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service and quality products. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. Individuals who may need a change or adjustment to the application, interview, or hiring process as a result of a disability may request reasonable accommodations by emailing View email address on click.appcast.io‑z‑boy.com or calling View phone number on click.appcast.io. #J-18808-Ljbffr 4 LZB Retail, Inc.