Assistant Store Manager

Assistant Store Manager Titlemax – Sedalia, MO As an Assistant Store Manager (ASM), you will support customers through real financial needs while gaining hands‑on experience running a store. Your leadership skills will develop in real time by driving account management, customer outreach, and risk management. The role is performance‑driven, people‑first, and offers significant growth potential. What We Offer Compensation The hourly wage is $16.50 per hour. This is one component of our Total Compensation package. Benefits & Perks Paid on‑the‑job training and a comprehensive new‑hire program. Access to a robust learning management system with e‑learning modules for professional and personal development. Cross‑brand training enabling movement across eleven company brands. Enrollment in a key‑holder program designed to develop promotion potential. Performance‑based career advancement. Educational reimbursement program. Multiple medical coverage options, including telemedicine and HSA/FSA. Traditional 401(k) and Roth 401(k) with generous company match. Company‑sponsored life and AD&D insurance. Basic and enhanced voluntary benefits, including dental, vision, disability, supplemental life, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance. Access to mental health resources and life coaching via our Employee Assistance Program. Exclusive discounts from national and local retailers through the Discount Marketplace. Paid time off that grows with you, starting with 12 days in the first year. A relaxed, business‑casual dress code that includes jeans and sneakers. *Benefits are subject to change and may vary by brand. See plans for full details. What You’ll Do Maximize customer success by offering financial services that match their needs. Assess risk of financial transactions, process loan/pawn applications, check cashing transactions, and handle ancillary products. Complete daily call campaigns to market services, build new business, and nurture customer relationships. Oversee account management and recovery processes, including collection calls, maintaining customer service focus to prevent loss. Maintain accurate customer information in the point‑of‑sale (POS) system. Support, coach, and develop Customer Service Representatives, ensuring adherence to quality standards and safety procedures. Perform off‑site duties such as vehicle appraisals, store errands, and external marketing when required. Meet company performance standards by leveraging business‑to‑business partnership opportunities, referrals, and hosting in‑store and community events. Maintain office security protocols and conduct proper opening and closing procedures, including vault and cash drawer management. Ensure compliance with company policies, procedures, and applicable laws; conduct store audits, create reports, and compile financial data. Monitor and maintain store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services. Work efficiently in a rapidly changing, fast‑paced environment and handle multiple challenging tasks. Perform additional tasks as directed by leadership. Maintain a full‑time schedule with regular in‑person attendance, including weekends. The position requires a minimum of 40 hours per week. Store hours and schedules may change at the company’s discretion. Qualifications and Skills High school diploma or equivalent. Minimum one year of experience in customer service, sales, or retail. At least 3 months of supervisory, key‑holder, or relevant leadership experience. Excellent verbal and written communication skills. Proficiency with phones, POS system, Microsoft Office, and other computer systems. Minimum age of 18 (19 in Alabama). Valid driver’s license, auto insurance, and personal vehicle for workday use (mileage compensated). Background check required. Physical ability to perform tasks such as standing 90% of the time, moving up to 25 pounds, and operating mechanical controls. Preferred Qualifications Management experience in retail, convenience store, grocery, finance, or related industries. Experience with check cashing, document verification, and money order processing. Bilingual (English/Spanish) is a plus and may be required for certain locations. Workplace Awards & Recognition We are recognized as a Military Friendly Employer, Military Friendly Spouse Employer, and Top Employer for Hispanic and Latino communities. We were named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek. Our Purpose The Community Choice Financial Family of Brands is a large consumer specialty finance organization with over 10 brands, 1,500 stores across 24 states, and online products in 20 states. We provide short‑term financial services to help people meet their immediate needs. For more information, visit our careers page. Equal Opportunity Statement The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, or genetic information. Candidates of all backgrounds are encouraged to apply. The organization is an equal‑opportunity employer. All official email correspondence will come from @ccfi.com. In‑store positions are in person only. #J-18808-Ljbffr