Technical Training Instructor - Utility, Truck and Crane

Job TitlePrimary Job RolePerforms instructor led courses for Ring Power employees and Ring Power customers.Develops and updates training materials on technical and industry specific subject matter.Ensures viable work space within classroom, electric and engine labs. Updates, maintains and repairs assets relating to instructor lead courses when necessary.Travels to deliver or attends instructor led training and conferences. Voluntarily participates in customer overseas training requests.Updates and maintains training records for Ring Power participants and customers in EDGE and applicable manufacturer database.Assists field personnel on diagnostic issues whenever possible at the request of the technical coordinator.Attends specific training courses or completes certifications and curriculum as required to deliver course content as an instructor.Attains and updates all training credentials required by manufacturer to maintain status as qualification for technical instructor.Performs other duties as assigned.Essential Job CompetenciesSafety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.Interpersonal Skill: Anticipates, notices, and understands concerns of others, involving them in a process or decision to ensure their support. Develops and maintains positive relationships. Considerate and discreet in handling challenging, awkward or tense interpersonal situations, focusing on issues and interests instead of people or positions. Knows when to escalate critical issues when unsuccessful in gaining support.Facilitating / Presenting: Enables cooperative and productive group interactions. Clarifies the agenda by identifying the key issues, objectives, and stakeholder expectations. Guides the discussion of complex or divisive issues to help members develop insights and remain engaged with the task. Tailors presentation style to the audience with interaction and feedback to hold their attention.Planning and Organizing: Creates realistic schedules and follows them. Evaluates progress against schedule and goal. Identifies the sequence of tasks and the resources needed to achieve a goal, and prioritizes key action steps. Anticipates the impacts / risks of actions. Seeks and uses others' input about critical actions, timelines, sequencing, scope, methodology, expected outcomes, and priorities. Adjusts plans based on input.Innovative: Sees old problems as opportunities for creative problem solving while staying within the parameters of good practice. Develops and fosters better, faster, or less expensive ways to do things. Thinks in terms of desired outcomes, not just reactive, quick solutions. Energized by any challenge that stands in the way. Remains agile and adapts in a high degree of ambiguity.Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers.Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.Personal Development: Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas. Obtains developmental opportunities proactively. Actively seeks and embraces growth opportunities.Company OverviewIn 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano and Miami. Ring Power also has eight facilities outside of Florida - Rhode Island, New Jersey, the Carolinas, Georgia, Texas and California - to serve the needs of other specialized industries and customers.Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.Currently, more than 2,000 employees at 26 locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.QualificationsEducation and ExperienceFormal Education High School diploma or GEDExperience 5-6 yearsRequired / CredentialsAble to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.Computer skills, Microsoft power point, Excel and Windows based operating system.Communication and presentation skills, ability to deliver content effectively.Not Required but Highly Desired CriteriaProfessional licensing in a related field ( Master/ License accredited through state.)Certification in related field.Applicable manufacturer's factory training, technical training (electronic or diesel college, Think Big, CIAP), knowledge of NGEA (Next Generation Electrical Architecture), Tier 4 emissions, or air conditioning certification, MACS.Updating of KnowledgeJob requirements change requiring re-training to stay current every 1-2 years.Responsibility for Change, Innovation, Overall Improvement, and/or EffectivenessProblem Solving Job requires complex problem solving ability with little guidance. Independent research and analysis are sometimes required to develop solutions.Creativity Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.Autonomy Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process.Working EnvironmentStress Load Occasional exposure to these stresses (less than 20% of the time).Workload Fluctuation Job involves occasional changes in priorities, complexity and/or quantity of work.Work Schedule Work is typically performed during regular business hours with occasional requirements to work nights, holidays and weekends.Organizational ImpactA person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.Supervisory ResponsibilityJob has no subordinates / no supervisory responsibility (may work independently or as a member of a team)Physical DemandsO: Climbing O: Balancing O: Stooping O: Kneeling O: Crouching O: Crawling O: Reaching F: Standing F: Sitting F: Walking O: Feeling O: Fingering O: Grasping O: Repetitive Motion C: Talking C: Hearing O: Pushing - Up to 25 lbs. O: Pulling - Up to 25 lbs. O: Lifting - Up to 25 lbs. O: Pushing - 26-50 lbs. O: Pulling - 26-50 lbs. O: Lifting - 26-50 lbs. O: Pushing - Over 50 lbs. O: Pulling - Over 50 lbs. O: Lifting - Over 50 lbs.Environmental ConditionsC: Inside conditions: Protection from weather but not necessarily from temperature change. O: Outside environmental conditions: No effective protection from weather. O: Extreme cold: Temperatures below 32 degrees for periods of more than one hour. O: Extreme heat: Temperatures above 100 degrees for periods of more than one hour. O: Noise: sufficient noise to cause the worker to shout to be heard above the ambient noise level O: Vibration: Exposure to oscillating movements of the extremities of whole body. F: Hazards: Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals. O: Atmospheric conditions: One or more of the following conditions that Ring Power