Admissions Concierge

Job Description

Job Description

Admissions Concierge

Come join the team at  WeCare Centers

WeCare Centers  is actively seeking a motivated  Admissions Concierge  for our community in  Cedarhurst, NY . The  Admissions Concierge  is responsible for providing consistent, structured, and high-touch welcome experience to new residents and their families while supporting the admissions team in ensuring seamless transitions into and out of the facility. This  Monday–Friday role follows a focused weekly workflow, including onboarding support, satisfaction rounding, discharge follow-up, data tracking, and report generation.

Key Responsibilities

• Conduct follow-up rounding on prior week’s new admissions to assess satisfaction and unresolved concerns

• Review how new admissions fared over the weekend, liaising with nursing, dietary, housekeeping, and therapy

• Identify discharges expected this week and ensure discharge planning needs are in place

• Confirm readiness for all scheduled admissions (room setup, signage, supplies)

• Coordinate with nursing, dietary, and housekeeping to ensure a positive first-day experience

• Greet new admissions and families upon arrival, assist with orientation, and initiate welcome rounds

• Begin admission tracking documentation for new arrivals

• Conduct general satisfaction rounds on long-term care units

• Serve as liaison between families and department leaders to address concerns quickly

• Reinforce facility amenities, activities, and contact information

• Maintain and update the Admissions Tracker, documenting each new admission with dates, feedback, and key milestones

• Ensure all residents discharged this week have been offered surveys and Google review cards

• Begin compiling the weekly Concierge Report, noting trends, follow-ups, and survey outcomes

• Other job duties as assigned.

Skills, Knowledge and Expertise

• Previous customer service experience.

• Previous health care experience.

Benefits

• Employee Referral Bonus

• Health Insurance 

• Dental Insurance 

• Vision Insurance 

• Voluntary Benefits 

• Same Day Pay

• EAP

• 401k 

We reward hard working and caring professionals with  competitive pay, benefits, and growth opportunities!

At WeCare Centers, we believe in not only providing exceptional care for our residents but also ensuring a supportive and enriching environment for our team. Our Voluntary Benefits Programs are designed to provide additional supportive services to our employees that can help them achieve their personal, financial, and health goals.

Equal Opportunity Employer Statement

WeCare HCC is an equal opportunity employer. We maintain a steadfast commitment to diversity and inclusion in the workplace, ensuring that every employee has the opportunity to thrive and contribute to our mission of compassionate care and community service.