Customer Advocate

Customer Advocate

Join Disabled Veteran Solutions (DVS) as a Customer Care Advocate. Disabled Veteran Solutions (DVS) is seeking passionate and committed Customer Care Advocates to join our Customer Service Division. At DVS, you aren't just part of a team; you are part of a mission-driven community dedicated to improving lives through exceptional service and unwavering support.

Position Details

• Job Type: Full-time, remote
• Set Schedule: Monday through Friday, with 8-hour shifts between 8:00 AM and 9:00 PM (Eastern Time)
• Training: Comprehensive 7-week orientation with full training and ongoing support
• Environment: 100% remote work opportunity

Requirements

• Excellent active listening and problem-solving skills
• Ability to efficiently manage multiple computer and online phone systems and tasks while maintaining a professional and empathetic tone
• A genuine passion for improving the lives of others
• Must have advanced technical capability

• High school diploma or equivalent (College degree preferred)
• Minimum of 1 year of Remote Working Experience in insurance operations, medical or technical related role or a related field
• Advanced Proficiency with various web-based platforms and tools
• Strong attention to detail and organizational skills
• Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote.

Preferred Experience

• Experience in healthcare, insurance, social work, or mental health
• Familiarity with medical terminology and health benefit plans
• Proven success in remote customer facing role, especially in complex, high-volume environments

Why you'll love working with DVS:

• Competitive compensation and comprehensive benefits
• Opportunities for professional growth and development
• A supportive, inclusive, veteran-owned organization committed to excellence and service

If you are ready to make a meaningful impact from the comfort of your home, we would love to hear from you.

Apply today and join DVS, where your mission meets your purpose. Position details:

• Schedule: 8-hour shift. Must have availability from 8:00 AM to 9:00 PM (Eastern Time)
• Training: 8:00 AM – 4:30 PM (Eastern Time).
• Pay: $18.00/hour starting rate / $19.00/hour starting rate for bilingual candidates; plus bonus opportunities.

A pre-employment drug screening and criminal background check are required prior to employment.