Customer Service Representative

Customer Service Representative | Tempe, AZ

Are you passionate about helping customers and resolving issues in a fast-paced environment? We are seeking a Customer Service Representative to join a growing team in Tempe, AZ. In this role, you will serve as the primary point of contact for customers, assisting with inquiries, resolving concerns, and ensuring a positive customer experience.

Job Details

• Contract

• Tempe, AZ - Fully on-site

• Shift: 7:30 AM – 4:00 PM, Monday–Friday

• Pay: $17.35/hr. 

   

What You'll Be Doing

• Respond to customer inquiries regarding products, services, billing, and account information

• Investigate and resolve customer complaints in a professional and timely manner

• Process exchanges, refunds, billing adjustments, and other account-related requests

• Contact customers regarding claim investigations, updates, and resolution outcomes

• Escalate complex customer concerns to appropriate departments for further review

• Maintain detailed and accurate records of customer interactions, transactions, inquiries, and resolutions

• Deliver outstanding customer service while maintaining professionalism and empathy
   

What We're Looking For

• High School Diploma or GED preferred

• Minimum of 2 years of customer service experience required

• Strong verbal and written communication skills

• Ability to work independently and manage multiple tasks effectively

• Proficiency with Microsoft Outlook and other computer applications

• Experience with data entry and maintaining accurate customer records

• Previous warehouse environment experience preferred

   

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.