Service Coordinator - Pressure Relief Valve

Industrial Process Control Distributor Position

Join a leading distributor in the industrial process control sector, located in the vibrant city of Carrollton. This role offers an opportunity to ensure excellence in customer service and manage the administrative requirements of mechanical repairs. You will engage directly with customers, coordinate repairs, and support the team in various capacities.

Essential Duties and Responsibilities

• Represent the company in a professional and courteous manner
• Quote, coordinate, and assist with scheduling of repairs
• Ensure targeted sales margins are met
• Understand tools and processes available to resolve internal and external issues
• Provide office support for Technicians and sales and leadership teams
• Manage orders in an organized manner ensuring rapid flow of repairs
• Follow all order and repair management procedures
• Research required parts list for repair quotes
• Request quotes and orders from vendors as needed
• Develop accurate invoices
• Compile all documentation required to accompany invoicing
• File all paper documentation of orders
• Backup counter sales as needed
• Work overtime, including weekends, if needed
• Travel as needed for training, meetings, or additional support
• Perform other duties as assigned
• Multi-task/manage all of the above duties while maintaining a positive "Think Customer" attitude

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required, with or without reasonable accommodation for a disability.

Education, Skills and/or Experience

• Basic knowledge of Supply Chain Management and Accounting
• Positive attitude at all times and a willingness to learn
• Self-motivated and able to thrive without direction from supervisor
• Ability to succeed in high-pressure situations without showing signs of frustration
• Good organizational skills and willingness to complete required paperwork
• Experience in customer service or inside sales
• Excellent communication and people skills
• Experience with Order Management software, SAP is a plus
• Competency with computers, proficiency in MS Excel and MS Dynamics CRM are a plus

Physical and Mental Requirements

• Ability to communicate effectively both verbally and in writing, in English
• Work in a team environment with an eagerness to work with others
• Ability to operate office machinery (telephone, copier, fax, PC)
• Ability to wear Personal Protective Equipment as necessary
• Ability to lift up to 25lbs