Clinical Applications Specialist

Job Title

Ideal candidates will be located in the San Francisco, San Jose, Oakland, Modesto, or Fresno, CA area.

Job Description

Essential Duties & Responsibilities:

Implementation & Validation • Support customers through method verification and correlation studies (precision, accuracy, reportable range) per CLSI standards.

Training & Change Enablement • Deliver on-site, supplemental operator training for users at all competency levels (super users, bench techs, supervisors).

Clinical & Workflow Expertise • Provide subject-matter expertise on hemostasis testing, including workflow design, reflex logic, QC approach, and best-practice utilization of Stago assays (PT/INR, aPTT, Anti-Xa, D-Dimer, fibrinogen, Lupus Anticoagulants, and other specialty assays).

Troubleshooting • Support & Troubleshooting: Provide on-site and remote application support for Stago systems, diagnosing and resolving issues efficiently to minimize downtime or testing disruptions.

Regulatory & Quality Assurance • Provide supportive guidance to customers on CAP/CLIA/IQCP documentation and compliance practices.

Connectivity & Middleware Integration • Partner with internal and customer stakeholders to implement LIS interfaces, flags, and auto-verification rules.

Customer Success & Commercial Partnership • Monitor reagent consumption, QC performance, maintenance patterns, and service interactions collaboratively with your Customer Care Team to proactively identify improvement opportunities and prevent issues before they escalate.

Maintain CRM data so it is current, contacts should be reviewed each time you go into the account. Any changes to account name, address or instrumentation you must complete the proper paperwork and submit to Sales Admin.

Drive high level customer satisfaction through the successful completion of customer-facing duties and responsibilities.

Foster teamwork by supporting all necessary Stago departments in the goal of improving internal cooperation and customer satisfaction.

Furnishes leads to the Sales Team based upon technical calls and interactions with existing client base to expand current testing menu or upgrade instruments.

Special projects/tasks as assigned by Manager or Director.

Education and/or Experience:

• Bachelor's degree in related field from four-year college or university or equivalent required.
• MT(ASCP) Certification or equivalent strongly preferred.
• Minimum of 3 years experience as a medical technologist with coag exposure; prefer experience with Stago products or 3 years in an IVD applications specialist role.
• Current driver's license is mandatory. Passport preferred.
• More than 80% travel based on territory and company needs, including overnight stays and air travel, sometimes on short notice.
• Strong understanding of QC/Westgard rules, CLSI validation protocols, IQCP, and regulatory requirements.
• Familiar with the Microsoft Windows Office Suite Applications, especially Excel.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job requires the individual to be fully vaccinated against COVID-19, absent a legally required accommodation, as determined by customer requirements.

We offer an extensive benefit and compensation package that includes medical, dental, vision, FSA, 401k, PTO, life and disability insurance, as well as a comprehensive leave program. Pay anticipated for this position in California is from $75,000-$90,000, depending on a number of factors. This role is also anticipated to be eligible to participate in a bonus plan and an automobile plan which are associated with this position. In the ordinary course of business, compensation and benefits programs may change based upon the Company's needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.