Systems Support Specialist

Systems Support SpecialistThe Systems Support Specialist provides hands-on support for modern workplace technologies, endpoint management, collaboration platforms, and regional IT operations across the Americas. This role is responsible for ensuring reliable technology services, supporting end users, coordinating infrastructure and site initiatives, and maintaining secure and compliant technology environments. The position partners with business leaders, vendors, and global technology teams to deliver operational excellence, service continuity, and technology improvements. Success in this role requires strong technical troubleshooting capabilities, customer service skills, and the ability to coordinate multiple priorities across sites and stakeholders.Key ResponsibilitiesAdminister and support Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive for Business, while managing user lifecycle activities, licensing, access provisioning, and collaboration platform support.Deploy, manage, and maintain Windows endpoints through Microsoft Intune and related configuration-management platforms, including device compliance, software deployment, patching, operating system upgrades, Autopilot, kiosks, shared devices, and lifecycle activities.Provide advanced support for endpoint, infrastructure, and workplace technologies, including workstations, printers, network connectivity, conference room systems, Azure Virtual Desktop environments, and operational technology integrations.Coordinate regional projects, vendor activities, hardware lifecycle management, site technology initiatives, documentation, knowledge management, business continuity planning, and cross-functional support activities across multiple locations.Support cybersecurity, compliance, identity and access management, and service improvement initiatives through vulnerability remediation, multifactor authentication, Microsoft Entra ID support, Azure Enterprise Application administration exposure, automation opportunities, and operational process enhancements.Required QualificationsBachelor's degree in Information Technology, Computer Science, a related discipline, or equivalent relevant experience.Five or more years of progressive experience in IT systems support, infrastructure support, or modern workplace technologies.Three or more years of hands-on experience supporting or administering Microsoft 365 services.Hands-on experience with Microsoft Intune, SharePoint Online, Microsoft Teams, Windows endpoint support, and exposure to Microsoft Entra ID and Azure Enterprise Applications.Demonstrated experience with endpoint deployment, software distribution, patching, configuration management, device compliance, operating system lifecycle management, infrastructure troubleshooting, stakeholder coordination, and technical documentation.Preferred QualificationsProfessional working proficiency in English and Spanish, with the ability to support employees, leaders, vendors, and technical teams across the Americas.Portuguese language proficiency.Experience supporting multi-site or regional operations across North America and Latin America.Experience with Azure Virtual Desktop, PowerShell, infrastructure monitoring tools, shared-device environments, kiosk configurations, and formal IT service management practices or Microsoft certifications related to Microsoft 365, endpoint administration, security, or Azure fundamentals.