Executive Account Manager

JOOLA is seeking a detail-oriented Executive Account Manager to own order management, reporting, pricing accuracy, and EDI coordination for assigned accounts. This on-site role sits at the center of Sales, Operations, Customer Service, EDI, and Warehouse teams, keeping orders moving accurately from entry to fulfillment.Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.Responsbilities:Prepare and maintain daily and weekly order reports.Monitor order statuses to ensure timely processing and fulfillment.Identify, investigate, and resolve pricing discrepancies.Track current product shortages and inventory levels.Generate ad hoc reports for management, sales, and operational needs.Process order entry and management for assigned accounts, including Bobby's orders.Manage purchase order (PO) updates, including cancellations, quantity adjustments, and item changes.Maintain and implement price updates for both inventory items and sales orders, as required.Communicate regularly with the Order Management (OM) team regarding order issues, inventory concerns, and process changes.Coordinate with the EDI team to support efficient order processing and data accuracy.Monitor EDI connections and transactions to ensure purchase orders are transmitting and processing correctly.Serve as a liaison between internal teams and sales representatives by providing updates on order status, system issues, and process changes.Communicate ongoing Order Management process updates related to the JD warehouse to sales representatives and stakeholders.Support inventory management activities by monitoring stock availability and fulfillment capabilities.Manage the transition and maintenance of the DSG product catalog within Syndigo, ensuring accurate product content, pricing, and data synchronization across platforms.Collaborate cross-functionally with Operations, Customer Service, EDI, Sales, and Warehouse teams to ensure smooth order fulfillment and customer satisfaction.Requirements:Bachelor's degree in Business, Supply Chain Management, or a related field, or equivalent experience.3–5 years of experience in account management, order management, or sales operations, preferably supporting national retail accounts in consumer products or sporting goods.Proven experience with order entry, purchase order maintenance, and pricing updates in an ERP system.Working knowledge of EDI processes and common transactions (850, 855, 856, 810), including spotting and escalating transmission errors.Advanced Excel skills (pivot tables, XLOOKUP/VLOOKUP, data cleanup) for building recurring and ad hoc reports.Clear, confident communication with sales representatives, internal teams, and leadership.Preferred:Experience with Syndigo or another product information management (PIM) or content syndication platform.Experience meeting large-retailer vendor requirements, such as compliance standards, routing guides, and catalog data.Familiarity with third-party logistics (3PL) warehouse operations and inventory allocation.Knowledge of or enthusiasm for table tennis, pickleball, or the sporting goods industry.Skills and competencies:Ownership: treats assigned accounts as your own and follows every issue through to resolution.Accuracy: catches pricing, quantity, and data errors before they reach the customer.Analytical thinking: turns order and inventory data into clear reports and recommendations.Communication: keeps sales and stakeholders updated before they need to ask.Organization: balances daily reporting, urgent order issues, and longer projects such as catalog transitions. xhyhwjd Teamwork: builds strong working relationships across Sales, Operations, Customer Service, EDI, and Warehouse teams.