Patient Services Coordinator Team Lead

Alabama 500 Corporate Parkway Suite 200 Birmingham, AL 35242, USA Palmetto Infusion provides comprehensive ambulatory and home-based infusion services to both acute and chronically ill patients. Our centers care for people by providing patients and their families with a convenient, affordable, and safe place to receive infusion treatments. We strive for more than personal service – always delivering a warm and attentive health care experience that boosts patients’ state‑of‑mind, improves their health, and quality of life. At Palmetto Infusion, we believe in creating an experience that goes beyond just a job. It’s about being part of a connected group of caretakers who work together to restore health and hope to our patients. We call it The Palmetto Experience, and we believe it sets us apart from other employers. About the Role The Patient Services Coordinator Team Lead assists the Patient Services Coordination team, ensuring smooth communication between clinical services, patients, providers, and business partners while overseeing patient scheduling and addressing care barriers. The role also includes providing leadership to the team, resolving issues with REMS enrollment, and delivering excellent customer service. Schedule: Monday – Friday; 8:00 AM – 5:00 PM Minimum Qualifications High School Diploma or Equivalent 1 year of experience as a Patient Services Coordinator Proficient at partner programs (e.g.: MS Outlook, Word, Excel) Ability to cope with an ambiguous, changing environment while under pressure in a calm manner Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion team Essential Functions Assists the Patient Services Coordination team, serving as the central communication hub for clinical services, procurement, referral sources, patients, providers, and external business partners Oversees the scheduling of both new and returning patients, including reviewing ambulation, lab results, wash‑out periods, pre‑medications, clearance requirements, prescribed frequency, and other patient‑specific needs Collaborates with internal and external business partners to identify solutions and address barriers to patient care Monitors REMS enrollment, taking corrective actions to re‑initiate authorizations as necessary Provides guidance to the team on strategies for effectively managing caseloads and workflow queues, ensuring consistent outcomes Triages incoming calls, applying extensive knowledge of pharmacy, patient services, and clinical workflows to meet the needs of callers Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk and hear. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors, and staff. Other All employees must uphold the confidentiality of protected health information and follow all HIPAA policies. This position has access to sensitive information and a breach of information may be grounds for immediate termination. Equal Opportunity Employer We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. About the Benefits Competitive Compensation Dental and Vision Insurance Company Life Insurance Voluntary Life and Disability Insurance Additional Voluntary Supplemental Plans Flexible Spending Account (Medical and Dependent Care) Health Savings Account 401K Retirement Plan Employee Assistance Program (EAP) Employee Discounts Ramsey SmartDollar Program Referral Program Tuition Assistance Paid Time Off 8 Paid Company Holidays #J-18808-Ljbffr