Supervisor, IOP - St. Louis, MO

Overview This position is based in St. Louis, MO - travel required. An In-Office Phlebotomist Supervisor will supervise the day-to-day operations of the designated In-Office Phlebotomists in their territory and oversee Natera’s phlebotomy program locally at specified locations. They may be required to cover at clinics as needed, serving patients by identifying the best method for retrieving blood, preparing specimens for laboratory testing, and performing screening procedures. Primary Responsibilities Supervise, mentor, and develop a team of phlebotomists across designated locations. Handle recruitment, onboarding, and training of new in-office phlebotomists. Conduct regular performance evaluations, routine audits, competencies, and inspections; provide feedback and implement staff development initiatives to maintain quality patient care. Work with Contracting and Analytics to process monthly compliance and quarterly audits. Manage staffing schedules to ensure optimal coverage and productivity at all clinics. Oversee supply inventory, equipment maintenance, and resource allocation. Ensure that all In-Office Phlebotomists operate efficiently and adhere to protocols and procedures. Develop and implement strategies with the Senior Manager to ensure patient access, meet financial and volume targets, and improve efficiency. Analyze KPIs (e.g., patient volumes, turnaround times, specimen quality) to drive operational improvements. Foster a welcoming and professional environment to ensure the highest level of patient satisfaction. Ensure safe, secure, and healthy work environments by following standards and complying with legal regulations. Provide support to resolve unusual test orders by contacting the physician, pathologist, or reference laboratory and referring unresolved orders back to the originator for clarification. Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations. Enhance the phlebotomy department by taking ownership of new requests and exploring opportunities to add value. Ensure compliance with regulatory standards, including HIPAA, OSHA, and company policies, as soon as possible after hire. Logistical management and printing of patient reports for the area. Billing question answering/triaging and follow-up with the sales team as needed. Address and escalate patient complaints or concerns promptly and empathetically. Collaborate with physicians, nurses, and laboratory personnel to ensure accurate and timely communication regarding specimen results. Other duties as assigned. Note: This role requires 75% travel. Qualifications Minimum of 5 years of phlebotomy experience BS/BA degree (preferred) High School Diploma (or equivalent) required Phlebotomy Certificate (if required by state) PHYSICAL DEMANDS AND WORK ENVIRONMENT: Remote position, helping in an in-office environment as needed, travel necessary #J-18808-Ljbffr Natera