Dispatcher Field Service

Job Description

Dispatcher, Field Service

Key Job Details

• Location: Orlando, FL
• Schedule: Full-time, 40 hours/week (1st Shift)
• Travel: Occasional domestic travel to other warehouse locations
• Compensation: $20-25/hr

Job Summary

The Field Service Dispatcher is responsible for coordinating and optimizing the daily schedules of 12–17 service technicians to ensure timely, efficient, and high-quality service delivery. This role requires strong organizational skills, attention to detail, and effective communication with internal teams and external customers.

Key Responsibilities

• Review incoming service requests and ensure they are scheduled promptly in the service management system.
• Assess service requirements (, equipment needs, labor requirements, time estimates) to ensure successful job completion.
• Manage and prioritize technicians’ workloads, with a focus on aging and high-priority service orders.
• Confirm readiness for service, including parts availability and completion of any required site inspections.
• Optimize technician routes to reduce travel time and increase efficiency.
• Communicate with customers to confirm service appointments and provide scheduling updates.
• Reschedule services as needed and proactively address scheduling conflicts.
• Coordinate third-party or outsourced labor when required.
• Maintain accurate scheduling records in ServiceNow (or applicable system).
• Participate in scheduled team calls to review service status and priorities.
• Communicate with technicians regarding job outcomes, work orders, and site issues.
• Provide status updates to distributors and internal stakeholders as requested.
• Update service records to reflect changes such as additional work, parts needed, or extended timelines.
• Track and schedule technician availability, including time off and downtime.
• Collaborate with warehouse team members to ensure operational continuity and cross-functional support.
• Balance technician workloads across regions and assist in resource allocation when additional support is needed.

Qualifications

Education & Experience

• High school diploma or GED preferred.
• Basic knowledge of window and door systems is a plus.
• Prior experience in dispatching, scheduling, or service coordination preferred.

Skills & Competencies

• Proficiency with computers and office software (Microsoft Outlook, Windows, etc.).
• Experience using service management or dispatch systems (, ServiceNow) preferred.
• Strong organizational and time management skills.
• Ability to work independently and collaboratively in a team environment.
• Solid problem-solving and decision-making abilities.

Communication Skills

• Strong verbal and written communication skills.
• Ability to interact professionally with customers, distributors, technicians, and internal teams.
• Bilingual (English/Spanish) is a plus, particularly in regions with a high Spanish-speaking customer base.

Mathematical Skills

• Basic math skills, including addition, subtraction, multiplication, and division.
• Ability to read and interpret measurements (, tape measure).

Reasoning Ability

• Ability to identify potential risks or liabilities and escalate concerns appropriately.
• Sound judgment in handling complex scheduling and service issues.

Physical Requirements & Work Environment

• Primarily office-based with regular sitting, standing, and walking.
• Frequent use of office equipment requiring hand-eye coordination.
• Ability to lift up to 75 lbs and assist with moving materials (, glass, frames) when needed.
• Occasional physical activity including pushing, pulling, bending, and reaching.
• Exposure to warehouse and job site environments, including outdoor conditions.
• Availability for overtime as needed.
• Requires consistent daily attendance to maintain service levels and customer satisfaction.

What We Offer

At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.

We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.

Health & Wellness

• Three comprehensive medical plan options
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Teladoc virtual healthcare services
• Employee Assistance Program (EAP)
• Annual Wellness Clinic

Financial Protection

• Company-paid Life Insurance
• Voluntary Life Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Supplemental Hospital Indemnity Insurance
• Critical Illness Insurance
• Accident Insurance

Additional Benefits

• Paid Time Off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Tuition Reimbursement Program
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program

MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.

Work Authorization and Sponsorship Disclosure:

The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.