Director of Operations

Director Of OperationsTRIGO Global Quality Solutions is seeking to fill a Director of Operations in the Metro Detroit area.Overall PurposeDirect and manage the implementation of business guidelines, strategies, policies, and operations ensuring peak performance within a specific region. Ensure financial, sales, and operational targets/KPI are met. Creates, supports, and demonstrates commitment to the company Quality Policies & QMS.Reports toGeneral ManagerResponsibilitiesClient relationship & Business developmentMaintain and develop solid relationships with key contacts at anchor and OEM accountsEnsuring clear and transparent communication to the client with frequent and scheduled in-person meetingsDeveloping business with existing clients on farming, and upselling (support provided by Sales for the quotation preparation and/or negotiation)Monitoring competition (services, prices...) at regional levelAssist Sales with bringing on new business opportunities (hunting)OperationsReview working practices to ascertain if it is successful and if not, devise an alternativeFrequent site visits/audits to ensure high level performance and customer satisfactionMotivate teams and organize appropriate trainingEnsure compliance with established KPIEnsuring continuous improvement to optimize services provided and region efficiencyDemonstrates commitment to reduce the risk of workplace accidentsMust comply with local and company Health & Safety legislation, laws, and policiesOrganization & managementEnsuring asset and staff availability throughout region for maximum performancePromote positive changes throughout organizationDevelop new processes and procedures that improve services while controlling costsProvide links between various departments including managementDirect/manage recruiting to maintain staffing levels and performance considering turnover and new businessKey contributor to company policies, systems, processes, strategies, budgets/forecast, and KPITechnicalAnalyzing technical requirements for customers' jobs/missions (existing or upcoming)Pulling technical resources when needed to anticipate and fully address client needsProvide technical support and advice to customers and operations teamsSupport development of technical expertise at regional levelKnowledge, skills, abilitiesHard SkillsFull proficiency in local languageProficiency in EnglishComputer skills – Microsoft Office (basic Microsoft Excel proficiency) and OutlookWork Instruction WritingValues & AttitudesGlobal team spiritTeam playerCaring for peopleOpen-mindedExcellenceReactiveResilient to pressureRigorousCustomer focusClient orientedReliable & trustworthyFlexibleInitiativeAutonomousInnovativeDaringWork experienceOverall recommendations7+ years of work experience in automotive and/or manufacturing Operational/Quality background with overview capabilities Management responsibilities (operational and HR) Exposure to client relationshipEducation backgroundOverall recommendations4-year degree in Business/ Management or related fieldAbout TRIGO Global Quality SolutionsFounded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training.The unrivaled expertise, industrial mindset and extensive global footprint that TRIGO has built up over the last 3 decades has made TRIGO the leading quality solutions provider using the latest innovative and reliable digital systems and standard processes, delivering results in the most demanding industries. TRIGO has recently started to expand its clientele by offering quality services to the medical, chemical and food industries.TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.TRIGO Global Quality Solutions appreciates receiving all expression of interest; however, only those candidates invited for an interview will be contacted. TRIGO Global Quality Solutions