Customer Service Representative

Position Overview

The Customer Service Representative (CSR) position is responsible for providing high quality, consistent and efficient service to our customers through daily interaction with clients, sales representatives, production members, and co-workers. The Customer Service Coordinator will be dedicated to working closely with customers and support our National Account Sales Team. Candidates will become knowledgeable with the production processes and capabilities to ensure they are providing excellent customer service to both internal and external customers. This person will be interacting with customers relative to the placement of orders, pricing, deliveries, complaints, and technical recommendations.

Responsibilities

• Provide timely and accurate information about incoming customer order status and product knowledge requests. 
• Process customer orders/changes and returns according to established department policies and procedures.
• Process customer returns according to established department policies and procedures. 
• Work closely with accounts receivable department to resolve any disputed payment items.
• Provide timely feedback to the Company regarding service failures or customer concerns.
• Partner with Sales Representatives to meet and exceed each customer’s service expectations.
• Ability to prioritize a fluctuating workload.
• Willingness to work with clients and sales representatives through a variety of media: phone, email, memos, etc. 
• Perform other duties as assigned. 
• Place purchase orders, secure delivery dates, monitor receipt and billing of outside fabrication orders with vendors.

Responsibilities include managing multiple accounts through processing orders, expediting change orders, handling customer complaints, and coordinating timely deliveries. This candidate will be working with suppliers to purchase print plates and die boards according to specifications. Candidates will also be responsible for creating product designs according to customer requirements, providing price quotes, and creating print cards and box diagrams.

Qualifications:

• High school diploma required, associate or bachelor’s degree preferred. A comparable combination of education and experience will be considered.
• Strong customer orientation.
• A minimum of one year in a Customer Service environment.
• Superior organizational and time management skills.
• Excellent verbal and written communication skills.
• Exceptional interpersonal skills with previous experience interfacing with customers.
• Must be able to interact with all levels within the Company.
• Self-starter with the ability to work without direct supervision.
• High attention to detail with ability to troubleshoot to determine cause and effect of poor customer experiences.
• Computer skills with working knowledge of Microsoft Office software.
• Previous data entry experience required.
• Qualified candidates will have a commitment to providing outstanding service to our customers.
• Candidates must possess a strong attention to detail, the ability to problem solve, handle multiple tasks and work in a fast-paced and team-based environment.
• Customer Service experience and excellent oral and written communication skills are required.
• Bilingual in Spanish preferred
• Proficiency in Microsoft Office is required.

Compensation & Benefits

In addition to a competitive wage, the selected candidate will enjoy a comprehensive benefit package including medical, dental, vision, prescription drug, wellness programs, STD, LTD, life insurance, company matching 401(k) and pension. Green Bay Packaging benefits may vary by position or division.

Company Overview

Started in 1933, Green Bay Packaging Inc. is a family owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, Wis., Green Bay Packaging Inc. employs over 4,600 team members and operates 40 facilities in 16 states, each with a dedication to innovative development of its products and forestry resources, with a focus on safety, sustainability, quality, and continuous improvement. For more information about Green Bay Packaging Inc., visit gbp.com.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.