Shift Leader

You are applying for a job with a franchisee of the Dairy Queen® system and not American Dairy Queen Corporation or International Dairy Queen, Inc. Franchisees are independent business owners. The franchisee of this restaurant will be your employer if you are hired and will make all hiring, wage, hour, and other employment‑related decisions. We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen® brand and delivering exceptional customer (fan) service. If you enjoy working in a fun, fast paced environment while providing exceptional customer service, we would love to hear from you! Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans. Job Functions Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance Enthusiastically greet and welcome fans to the Dairy Queen brand Strive to exceed fan expectations and deliver fan-first service through timely and quality service Assist in the management of specific areas of the restaurant during scheduled shifts Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in workflow Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team Ensure that the restaurant is properly organized and staffed Create and maintain a positive, safe, clean, and inviting environment for fans and team members Calmly solve fan concerns and embrace Dairy Queen's service recovery standards Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members Model performance standards for all team members and work stations At all times exhibit a genuine passion for excellence Perform other duties as assigned by management Requirements Minimum 6+ months of quick service restaurant experience required High School diploma or equivalent Must be capable of supervising specific areas of the business in a fast-paced environment Strong knowledge and application of safe food handling practices Must be ServSafe® certifiable Highly organized and detail oriented Work well under pressure packed situations while maintaining a great attitude Comfortable standing for entire shift and able to lift 50 pounds Exhibit good manners, proper personal hygiene, and promptness Have fun and maintain a positive attitude at all times! Dairy Queen® (DQ®) franchisees, employees and crew members have been focused on creating positive memories for all who touch DQ®, for over 75 years. Unlike any other quick-service brand, DQ® food and treats hold a special place in the hearts of fans of all ages, from all around the globe. That’s why DQ® fans have always been our top priority and why we continue to look for new ways to surprise and delight them. Doing so is our passion. It’s what sets DQ® restaurants apart and is what is helping us reach our vision of being the world’s favorite quick-service restaurant #J-18808-Ljbffr