Financial Counselor

Urology Of VirginiaUrology of Virginia is dedicated to improving the lives of our patients through exceptional urological care and service. With a long history of serving Hampton Roads and northeastern North Carolina, our team of board-certified urologists and skilled healthcare professionals is committed to providing comprehensive, high-quality care in a compassionate and patient-focused environment.Driven by our core values, we are committed to creating a culture of professionalism, teamwork, accountability, and excellence. Every team member contributes to exceptional patient experiences, strong teamwork, and high-quality care.Job OverviewThis role involves managing patient financial obligations, including evaluating potential liabilities, collecting copays, and working with front desk and surgical coordinators to ensure timely payments, particularly for large balances and surgical deposits. Additionally, the position includes assisting patients with financial options, negotiating payment plans, advocating for insurance claim resolutions, and tracking payment compliance while contributing to reports and special projects aimed at improving financial processes.Duties and ResponsibilitiesEmployee Core Values:People First – Delivers exceptional customer service by putting patients first, approaching challenges with a problem-solving mindset, and consistently demonstrating professionalism, compassion, and respect for everyoneBe Accountable – Consistently reliable and hard-working, demonstrating strong accountability and deep commitment to achieving responsibilities and goalsWe Before Me – Collaborative team player who steps in to help first and actively encourages teamwork to achieve shared goalsPursue Excellence – Expects, projects, and demonstrates excellence through consistent attention to detail in everything they doCommunicate Well – Consistently delivers clear, concise, and professional communication across all interactionsPrimary:Work the daily schedules and evaluate potential patient financial liability. Send communication to the front desk staff for collection of balances and copays and monitor successful outcomesContacts patients with large balances prior to their appointment to ensure payment for servicesWork closely with the surgical coordinators to ensure collection of old balances, deductibles and surgical deposit prior to the surgical hospital work-up appointmentWorks with front desk staff to manage patients requiring implementation of payment of agreement and scheduled reconciliation of medication costsMeets with patients to discuss their financial situation. Offers financial options to patient such as free clinics, pharmaceutical assistance, and research trialsAssists with daily phone callsCollects information and processes patient hardship applications. Ensures proper discounts for qualifying patientsNegotiate payment plan arrangements and monitor these payment plans for timely and consistent paymentsTrack patient payment compliance and seek/create opportunity for financial reconciliation of account balance to zeroServe as advocate for patient in conjunction with billing department regarding insurance issues, claim refiling, and resolution of outstanding claims due to insurance problemsPrepare weekly/bi-weekly reports to Billing Management involving large balance accounts, non-compliant patients, and options available for patients to receive medically necessary care while reducing cost to UVAMiscellaneous:Special Projects - VAS Reports for ConciergeQuarterly, semi-annual and annual review of procedures/processes for success (or lack thereof)RequirementsRequired License/Experience/SkillsStrong inter-personal communication and problem solving abilityTwo years hands on billing or collections experience within a physician's officeApplicant must have knowledge of third-party payers, medical insurance, benefits levels and understand medical insurance claims processingKnowledge of medical terminology and excellent computer skillsMust be familiar with carriers and services in need of authorization/referralsAbility to multi-task and work in a fast paced environment is necessary and mandatoryExcellent customer service skillsPreferred License/Experience/SkillsEpic EHR experienceEqual employment opportunity for all is a very important philosophy for our practice. We will evaluate all applicants and employees without regard to race, color, religion, national origin, sex, age, non-disqualifying disability, history of military service, genetic information, or any other status protected by law. This policy applies to all employment practices, including, but not limited to, recruitment, employment, assignments, promotions, reassignments or transfers, disciplinary matters, establishment of rates of pay or other compensation, and selection for training programs.