Patient Services Representative

Clinic Service Representative – Northsite GYN Practice - Days Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups. We are seeking a candidate who is proactive, adaptable, and able to thrive in a busy environment while maintaining a positive patient experience. The ideal candidate will be committed to teamwork, excellent customer service, and supporting the growth of the practice. Prior experience in a medical office, ambulatory care setting, or physician practice. Strong customer service and patient relations skills. Experience with scheduling, insurance verification, registration, and electronic medical records (EMR). Ability to multitask in a fast-paced environment while maintaining accuracy and attention to detail. Excellent communication, organizational, and problem-solving skills. Dependable, team-oriented, and adaptable to changing priorities. M-F 7-430, occasional Saturday 7-12 14049 E 13 Mile Rd Ste 6 Warren, MI 48088 EDUCATION AND EXPERIENCE REQUIRED: High School Diploma or equivalent. Required to perform calculations, complete forms, extensively utilize computer information system. Familiarity with clinic environment preferred. Demonstrated ability to work with detailed information. Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. Ability to work successfully in a fast-paced environment with frequent interruptions. Ability to work within a team setting and be supportive of team members. Successful completion of yearly competencies. Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). Ability to work effectively with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task. Additional Information Organization: Henry Ford Macomb Hospital Department: Northsite GYN Practice Shift: Day Job Union Code: Not Applicable #J-18808-Ljbffr