Food Service Field Trainer

Job Description

Job Description

Overview

TKC Holdings, Inc.—comprised of Keefe Group, Trinity Services Group, and Courtesy Products—has been a respected leader in the corrections and hospitality industries for more than 40 years. With thousands of team members across the country, we continue a tradition of innovation, integrity, and success. TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member. 

We are proud to be a military and veteran friendly employer. 

Responsibilities

The Field Trainer is responsible for the development, coordination and presentation of training programs for all team members within the designated region. Also, you will maintain quality standards to ensure service.

You will work onsite. You will report to the District Manager.

Essential Functions/Main Responsibilities

• Search, creatively design and implement methods to educate, enhance performance and recognize best practices.
• Deliver training and other learning experiences, enthusiasm and experience with subject matter areas; provide trainings of all varieties, ie. Train-the-Trainer and mediums including on the floor trainings, classroom, orientation and unit meetings.
• Enhance new hire training programs to include new hire orientation, safety, operations and any new programs.
• Ensure regional training programs are implemented.
• Focus on customer service by establishing relationships with site leadership and team members through site visits, communication and follow up.
• Prepare updates and provide to General Managers and District Managers regarding training plans, action items, stats, opportunities and successes.
• Assess site training needs in partnership with site leadership and implement projects by supporting multiple requests including training classes, team member development and other operational needs.
• Provide support towards the regional Food Safety training and certification program and proctor tests for all leadership in the field.
• Recommend edits/updates of training content to keep it relevant, and gather feedback regarding training programs and materials.
• Assist the performance of the operations through verification and analysis of satisfaction systems.
• Understand the government regulations associated with operations.
• Collaborate with members of the Leadership Team to build and implement simple, efficient and recruitment processes.
• Ensure all open positions are filled within agreed timescales.
• Collaborate with peers to develop and implement sourcing strategies for critical positions, ensuring a consistent pipeline of candidates are available for specialist and high-volume roles.
• Other responsibilities as determined by our needs.

Qualifications

• Associates or Bachelor's degree in Business, Human Resources or related field preferred; five years of corrections experience or equivalent combination of education and experience.
• Measure the effectiveness of all training programs.
• Deliver and motivate team members through training both in groups and individual situation.
• Excellent organizational and customer service skills.
• High level of initiative and ability to work productively with little supervision.
• Proficient in computer use using Microsoft Office, included in Word, Excel, Outlook, and PowerPoint.
• Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation and influencing skills.
• Position requires flexibility for all shifts and all schedules.
• Ability to maintain confidentiality.
• Travel a minimum of 50%.