Medical Office Associate

Salary: $17.50 - $19.25 Hourly
Location : Springfield, IL
Job Type: Civil Service
Job Number: Group Interview 100
Department: Multiple Specialties Available
Division: N/A
Opening Date: 08/07/2026
FLSA: Non-Exempt
Bargaining Unit: AFSCME Local 370
Shift: Days
ExemptorNon_Exempt: Non-Exempt


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Description


Individuals in this position are typically experienced receptionists working within Patient Access departments, where they support outpatient clinics or call centers by performing a variety of essential clerical and administrative duties.

Current Vacancies:

• Family and Community Medicine Clinic
• Cancer Institute Clinic-SMS
• Internal Medicine Clinic
• Surgery Clinic
• SIU HealthCare Patient Business Services/Neurology
• HealthCare Core - SMS
• OBGYN

Employment eligibility will be verified in accordance with applicable state and federal laws

Examples of Duties
Employees typically:

1. perform reception/call center duties, including scheduling of patient appointments
2. interview patients to obtain demographic information and orient them to the services, policies, and/or procedures of the facility
3. review, look-up, update, and maintain medical records as required
4. perform billing and cashiering duties
5. operate data entry equipment and other auxiliary equipment
6. establish and maintain effective public relations with patients and their families in regards to nonmedical services provided by the clinic.

Qualifications
Qualifications

1) High school graduate or equivalent; AND
2) Any one, or any combination, that totals 1 year from the following:
a. work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility.
b. work experience in a health care facility such as a doctor's, dentist's or hospital's office; which involved record keeping; working with the public, direct patient contact, answering telephones and working with medical terminology; or
c. graduate of an accredited medical secretarial or paramedical program (such as nursing assistant, medical assistant or medical secretary)

Supplemental Information
If you require assistance, please contact the Office of Human Resources at or call View phone number on click.appcast.io Monday through Friday, 8:00am-4:30pm.

The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.

The SIU School of Medicine Annual Security Report is available online at This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the
"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."

Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.

Pre-employment background screenings required.
Paid time off: Includes 12 paid holidays per year. Accrual rates vary based on employment type and years of service

Paid sick time: Use for personal illness, doctor visits, or if your immediate family members fall ill

Health, Dental, and Life insurance

Optional life insurance: Your spouse and dependents can enroll in State term life and university-sponsored term life insurance.

Prescription: Plan participants enrolled in any state health plan have prescription drug benefits included in the coverage.

Long-term Disability Insurance

Flexible spending accounts: Optional, IRS tax-favored program that enables you to stretch medical expenses and dependent care dollars

Voluntary retirement accounts: Optional plans include the State of Illinois Deferred Compensation Plan (457) and Tax Deferred Annuity (403b).

Tuition Waiver/Tuition Reimbursement: Continue your graduate or undergraduate education with the help of tuition waivers or tuition reimbursement

Leaves of absence: Includes FMLA and Extended Sick Leave Benefits for qualified employees

Employee Assistance Program: Access free and confidential support, including counseling services, and information during difficult times

For more information please visit