Mission Control Associate

Job Title: Mission Control Associate

Location: Las Vegas, NV (Onsite)

Duration: 12+ Months

Role Overview

You’ll be working in Clients Mission Control center, which is essentially the operations hub for its autonomous vehicle fleet. Think of it like air traffic control for robotaxis. You’ll monitor vehicles and service operations in real time to make sure trips are running safely and smoothly. You’ll work primarily from a computer, monitoring the fleet, completing pre-shift checks, troubleshooting basic vehicle issues, and responding when something unexpected happens.

Day-to-day, you’ll coordinate with teams across Client to resolve issues and keep operations moving. This could include creating and escalating tickets, dispatching Fleet Response crews when a vehicle needs assistance, monitoring road conditions or events that may impact service, and placing temporary restrictions on certain areas when needed. The role is fast-paced and requires strong communication, attention to detail, good judgment, and the ability to stay calm and resourceful when problems come up.

Company Overview

Clientis a San Francisco-based autonomous vehicle company. They were founded in 2014 and became an independently operated subsidiary of Amazon in 2020. Client was founded to make personal transportation safer, cleaner, and more enjoyable for everyone.

Client is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Client aims to provide the next generation of mobility-as-a-service in urban environments.

Candidate Profile & Disqualifiers

Target Profile

• Operations, dispatch, or command center experience
• Fleet, logistics, transportation, or autonomous vehicle experience
• Customer support or service operations in a fast-paced environment
• Emergency response, security, or incident management experience
• Experience monitoring multiple systems and responding to real-time issues
• Experience coordinating teams, dispatching resources, or escalating incidents
• Tech-savvy and comfortable working across multiple systems

• Job Type: Mission Control Associate
• Contract Type: W2
• Contract Length: Ongoing
• Location: On-site in Las Vegas, NV (not remote)
• Shifts:
• Training Schedule (first 4-6 weeks)
• AM: Mon - Fri 9:30 AM - 6:00 PM
• PM: Mon - Fri 5:30 PM - 2:00 AM
• Official Schedule (after training)
• AM Shifts:
• Tues-Sat - 9:30am - 6:00pm
• Sun-Thurs - 9:30am - 6:00pm
• Fri-Tues - 9:30am - 6:00pm
• PM Shifts:
• Fri-Tues - 5:30pm - 2:00am