Front Desk - Client Support Specialist

Front Desk Client Support Specialist

At Ellis Porter, our goal is to improve the immigration experience for employers and individuals so they can thrive in a smaller world. To do this, we've built a team of dedicated immigration professionals (we call ourselves Porters) who believe passionately in the economic and cultural benefits that immigration provides to America, and who excel at providing our clients with refreshingly clear guidance, uniquely creative strategies, and remarkably responsive service, all with genuine empathy and a personal touch.

Immigration law is very complex and full of constant challenges, but the Ellis Porter team loves what we do, and who we do it with, and we find great satisfaction in knowing that our work positively, and intimately, impacts our clients' lives and companies.

Our Culture:

We're also immensely proud of (and protective of) our culture at Ellis Porter. It's not what you would expect from a typical law firm, because we're not a typical law firm. We take our work seriously, but not ourselves. We don't tolerate drama, and jerks are not allowed. And we've built a wonderfully diverse team of Porters who reflect the diversity of the clients we serve.

As our team continues to grow, we've remained committed to cultivating an inspiring, authentic, comfortable, and flexible work environment where you are respected, encouraged to bring your whole self to work, and challenged to continue your professional growth in the legal immigration field.

Position Summary:

The Front Desk Client Support Specialist is the first point of contact at Ellis Porter, creating a welcoming and professional experience for every client and visitor. In this role, you'll manage front desk operations while providing reliable administrative support to the Director of Operations, Attorneys, and Case Managers. You'll play a key role in ensuring day-to-day office functions run smoothly and that clients feel supported from the moment they connect with our firm. We're looking for someone who is personable, detail-oriented, and proactive who takes pride in delivering excellent service, stays organized in a fast-paced environment, and steps in wherever needed to support the team.

This is an in-office position, Monday through Friday, 9am to 5pm.

What You'll Do:

• Answer incoming phone calls from new and existing clients, providing general information about Ellis Porter (office hours, directions, services overview)
• Take detailed client messages and route calls to appropriate team members
• Manage the reception email inbox, sorting and distributing messages from our third-party overflow answering service
• Greet visitors and ensure they feel welcome in our office
• Coordinate daily office opening/closing procedures, including lobby and kitchen setup
• Provide immigration application support including printing, copying, scanning documentation, creating public access files, and preparing FedEx/mail packages
• Assist the Director of Operations with office management activities and special projects
• Monitor and coordinate office and kitchen supply inventories
• Support file archiving, kitchen organization, and special event planning
• Coordinate weekly team member lunches and other logistics
• Perform other duties as assigned by management

What Skills and Experience You'll Bring:

• 2+ years of professional work experience (internships qualify)
• Bachelors/Associates Degree or equivalent experience
• Excellent communication and interpersonal skills
• Proficiency with MS Office suite (Outlook, Word, Excel, PowerPoint)
• Passion for delivering exceptional client service
• Strong organizational skills with high attention to detail
• Team player who treats colleagues with courtesy and respect
• Takes initiative and proactively manages tasks
• Professional, reliable, and accountable
• Positive attitude and welcoming demeanor

What We'll Provide:

• An opportunity to do challenging and highly rewarding work at a fast-growing firm with an inspiring mission
• An opportunity to join intelligent, creative, and dedicated immigration professionals who value respectful, collaborative working relationships
• Inclusive firm culture celebrating diverse perspectives, backgrounds, identities, and experiences
• People-centered workplace policies and flexible work schedules, including remote work opportunities
• Competitive compensation, health/dental/vision/life insurance benefits, a 401(k)-retirement savings plan with employer-matching, and a generous paid-time-off policy
• Casual attire and the opportunity to enjoy complimentary international cuisine in the office

Does this position, and our culture, seem like a good fit for you? If so, we would love to speak with you about joining the Ellis Porter team!

Ellis Porter provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.