IT Program Assistant

Job Description

Job Description

Company Description

At Ravinia, we believe in the transformative power of shared, live-music moments and their ability to inspire individuals, strengthen communities, and foster a more connected world.

Beyond presenting outstanding performances by the world’s greatest musicians, our mission as a not-for-profit organization is to develop broader, more diverse audiences and performers in the music industry with our Reach Teach Play® community engagement and education programs, our Steans Institute’s collaborative and experiential artistic training programs, and more. Together, Ravinia’s initiatives serve tens of thousands of students, families, and emerging professional musicians.

Our 36-acre park is home to North America’s longest-running outdoor music festival and its most artistically diverse. Over 100 different events, featuring a mix of classical, rock, pop, jazz, R&B, indie, and country performers, make up a typical summer season across our open-air and indoor stages, including the annual residency of the Chicago Symphony Orchestra.

Job Description

Position Summary

Ravinia Information Technology is seeking a fulltime IT Program Assistant. The person in this role will provide first response technical support to staff and handle a variety of IT activities including: installing software on desktop operating systems, setting up computer equipment and peripherals, researching technical questions and keeping inventory organized. The individual in this position will also support the team on select projects. This role will occasionally be asked to travel locally and provide IT support at our offsite education programs in the City of Chicago. 

Reporting to the Senior System Administrator, you are self-motivated and eager to provide excellent customer service to our Ravinia employees. The ideal candidate will have some work experience supporting Windows, MacOS and iOS operating systems, along with troubleshooting end-user issues related to Google Workspace, wireless networks, video calls, printers, and copiers. Some experience with help desk ticketing systems and Windows Active Directory is a plus.

Duties and Responsibilities

• Serve as a member of the Ravinia IT support staff

• Provide first responses to employees relative to software and hardware issues

• Optimize desktop computers as instructed by system administrators

• Assist in the deployment of new computer equipment

• Organize and document spare computer hardware inventory

• Document technical issues

• Research and compile reports

• Pick up IT mail and small packages

• Handle audio/visual and printer support for Ravinia staff

• Assist IT team on small projects and tasks as needed

• Provide occasional on-premise technical support for off site education programs in Chicago, as scheduled

Qualifications

Knowledge and Skills

• Able to manage tasks efficiently while adhering to organizational procedures and standards

• Customer service skills

• Research and problem-solving

• Lift, arrange, and connect computers, monitors, and peripherals

• Ability to collaborate and work on a small team

• Perform tasks independently across a physical campus environment

• Comfortable supporting remote users

Education & Experience

• High school diploma or equivalent

• Experience with Windows and/or Apple computer hardware and software

• Experience using web-based applications

• Prior work experience 

• Valid driver’s license

Work Environment

Schedule: As the IT Program Assistant, you will work a full-time schedule, Monday through Friday, during regular business hours. This individual in this role may occasionally be asked to be available outside regular working hours to assist with IT projects or emergencies.

Office Location: This position is generally on-premises at Ravinia Offices, 418 Sheridan Road, Highland Park, IL and will periodically be asked to handle on premise support requests at three of Ravinia's music program locations in the City of Chicago: Kehrein Center for the Arts, Homan Square Park and Douglass Park.

Benefits

Eligible for the Illinois Paid Leave plan.

Ravinia is an Equal Opportunity Employer

As an equal opportunity employer, Ravinia strongly believes that diversity of backgrounds, experiences, and perspectives is essential to our success. We strive to create and sustain an equitable and inclusive environment for all our employees. Ravinia does not discriminate on the basis of any protected status under federal, state, or local law. We encourage individuals of all identities and abilities to apply.