IT Support Specialist

About the Organization Come work with us to give guests the best service and customer care ever! Bear Country, Inc. is looking for people with extraordinary talent, care, and joy to create memories worth repeating. Come be part of a team providing the most memorable experiences for families from around the country. Bear Country, Inc. owns Jellystone Park™ in Caledonia Camp-Resort, its sister property, Bear Paw Adventure Park, and The Northern Lights Drone Shows. If you are someone who is dedicated to enjoying every day to the fullest and to help those around you to do the same, we want you on our team! EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. IT Support Specialist Bear Country, Inc.(BCI) which includes Jellystone Park and Resort in Caledonia, Bear Paw Adventure Park, The Ember Lodge, Christmas Carnival of Lights, and the Northern Lights Drone Show are looking for an IT Support Specialist position that will allow you to make a direct impact on the resort, its employees, and its guests. We are a rapidly growing business and our IT department is creating and driving the ideas that are helping us grow. The IT Support Specialist is responsible for providing IT support, and help in promptly resolving day-to-day desktop, server and phone system issues. This position will be assisting in the maintenance of the point of sale (POS) system: Rolker and its administration. Other duties will include helping with technology needs for our exclusive drone show, fall festival, and drive-through Christmas light show including new ideas for providing world class entertainment. This is a full-time/year-round position, but our business is largely seasonal with more hours during the busy season (April through December) than off-peak season. Weekend work on a rotational basis may be necessary. Duties Support and train for Roller (POS) hardware and software suite Supports Information Technology department with tech support and entertainment support Offers technical support to users by responding to questions and concerns Troubleshoots common issues and directs clients towards appropriate department if further assistance is needed Maintains LAN performance and workstations by updating, monitoring and troubleshooting network or technical issues Identifies problems and guides users through corrective steps Writes and maintains documentation in order to identify problems and find solutions. Periodically updates knowledge base by maintaining personal networks and participating in educational opportunities Skills Superior problem-solving capabilities Excellent customer service skills Computer proficiency Broad LAN knowledge Previous help desk experience Ability to communicate in a professional manner Above-average phone skills Experience navigating or supporting UNIX/Linux environments In-depth understanding of a wide variety of operating systems High focus on quality and customer satisfaction Qualifications Associate degree or equivalent coursework in computer science, engineering or information science preferred but not required Experience with PC and MAC computers 1 to 2 years MSP experience Customer service skills, particularly when handling users/clients Good oral and written communication skills Ability to understand clients’ problems and ask appropriate questions for clarification Excellent documentation ability to maintain accurate records Education Schooling in IT or equivalent combination of education and experience preferred. This position is currently accepting applications. #J-18808-Ljbffr