Store Manager

Store ManagerPhoenix Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to modern, confident and effortless style. The company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.The Store Manager position is twofold: To drive and guide all aspects of the customer experience and store operations; and to identify, develop and lead talent and teaching for the store team. The position is responsible for ensuring consistently high-quality customer experiences by applying a hospitality mindset and delivering on the Express brand purpose: We Create Confidence. We Inspire Self-Expression. Success as a Store Manager will be based on a combination of quality of talent and customer experience as well as productivity and performance against key metrics.Key Responsibilities:Talent – Attract, develop and retain top talentSupport an environment which encourages an exceptionally high level of store moraleFocus all store associates on creating an environment built on teamwork and a "one team" mentalityCoach, teach, recognize, and manage all aspects of performance and development for all store associates to encourage professional growth, retain and build a bench of talentBuild a succession plan for all rolesIdentify and nurture the growth of high performing store associatesDevelop and maximize the success of store associates to achieve sales potential and customer experienceAttract, recruit and hire all store associatesCustomer and Associate Experience – Build a store environment that consistently delivers exceptional customer experiencesLead, model, teach, and coach for consistent focus on customer engagement according to our Customer Experience PhilosophyCreate a culture of proactive customer engagementDisplay expert knowledge of product, company policies, promotions, loyalty programs and lead the education of the team on all areas of the customer and associate experienceProvide leadership with product launches, window changes, visual presentation standards, signage placement, etc.Resolve customer complaints to a positive outcome by determining source of issues and taking initiative to identify and resolveDrive loyalty and credit card acquisition through an engaged store teamCreate positive in-store experience through visual standardsExecution - Analyze the business and execute/communicate clear action plans that optimize results.Manage all aspects of daily store operationsEnsure all store associates have clarity on goals and action plansCreate clear action plans that optimize resultsDirect workload and ensure execution of plans and strategies across the storeEnsure the adherence to Company Policies and the safety of store associates and CustomersDirect merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout the storeOptimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiativesEnsure an effective schedule with the right associate in the right place at the right timeManage controllable expenses and ensure loss prevention and safety standards in placeEssential Qualifications:Three to five years previous store management experience including responsibility for annual sales volume of $3 million plusProven ability to increase sales and store profitabilityProven ability to network, recruit, interview, train, develop and promote associatesAbility to travel periodically, as needed for meetingsAbility to move medium to large items weighing up to 50 poundsFluency in English and SpanishPreferred Qualifications (skills and abilities):Previous retail experience preferredAbility to effectively communicate with customers, peers and supervisorsDemonstrated sales accountabilityCollaborative, respectful team memberAbility to multitask and handle multiple customers and/or processes at onceClosing:Applicants must be currently authorized to work full-time in the United States. Phoenix does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position.An equal opportunity employer, Phoenix does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. Phoenix only hires individuals authorized for employment in the United States. Phoenix is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call View phone number on click.appcast.io and say 'Associate Relations' or send an e-mail to View email address on click.appcast.io and let us know the nature of your request and your contact information.Notification to Agencies: Please note that Phoenix does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Phoenix will not consider or approve payment to any third-parties for hires made.