Customer Support Representative II

Customer Service Representative II

As a Customer Service Representative II, you will respond to customer purchase orders and basic non-technical support inquiries. You will have the opportunity to problem-solve and provide timely, accurate information to both our customers and internal teams. Most inquiries will be handled using the Lantronix ERP system. In this role, you will be responsible for staying organized throughout the sales process to ensure customers receive the best possible experience. Success in this position requires adaptability, a commitment to best practices, and a focus on supporting the company's growth through revenue-related activities.

Responsibilities include, but are not limited to:

• Answer customer inquiries promptly and professionally
• Respond to customers via chat, phone, and email
• Coordinate with Sales to ensure a positive customer experience
• Close out quotes and opportunities based on incoming purchase orders
• Manage Customer service mailbox and inquires
• Assist with backlog and shipments reports to ensure accurate forecast data is captured
• Handle PO acceptance and enter orders into the IFS ERP system; respond to order related questions
• Provide solutions to customer service issues as they arise
• Maintain a high level of accuracy and attention to detail
• Maintain close communication with customers regarding shipping and tracking
• Work with the Lantronix scheduling department on Pull-ins and pushouts
• Collaborate with Sales and Customer Support to ensure a closed-loop process

Requirements/Qualifications:

• 1-2 year of experience in customer service or business (intern experience accepted)
• Easily adaptable to change with a growth mindset
• Ability to identify and resolve issues before they escalate
• Experience with Microsoft Office and Outlook is a plus
• Salesforce.com experience is a plus
• Comfortable using the phone and other conferencing tools
• Highly organized and proactive in completing work, solving problems, and ensuring accuracy.

This position will be located in either Irvine, CA or Plymouth, MN.

The pay for this position is $25/hour to 28.84 depending on location and experience.

Lantronix Benefits (US)

We offer our employees a total rewards package designed to meet the diverse and ever-changing needs of our employees and their families. These include:

Health Care Benefits

– Comprehensive medical and hospitalization coverage through either an HMO or PPO plan.

– Prescription drug program.

– Dental.

– Vision

– Flexible Spending Accounts.

Paid Time Off Benefits

– Lantronix, time off benefits provides employees with a work/family balance.

– Non-exempt new hires are eligible for 10 days of vacation. Exempt new hires do not have a fixed amount of vacation time per year, and vacation time is not limited, allocated, or accrued.

– The company provides an average of 11 paid holidays annually and 2 floating holidays that employees can take during the year. Floating holidays are provided to non-exempt employees only.

Income Protection and Wealth Accumulation Benefits

– Includes a 401(k) plan with company match, Short and Long-Term Disability, Life Insurance, and much more.

– Lantronix Employee Stock Purchase Plan allows employees to purchase shares of company stock, through convenient payroll deductions, at no less than a 15% discount.

Other Benefits

– Lantronix seeks to offer a full range of benefits for its employees to take advantage of. In addition to those already mentioned, we offer employees opportunities to take advantage of: Employee Assistance Program; Employee Discounts; Educational Reimbursement; Patent Award Program; Annual Health Fair

We have fun too…

– Lantronix offers fun themed events, such as holiday parties, throughout the year.