Product Support Specialist

Job Description Furuno USA is seeking a versatile candidate to join our team as a Leisure Marine Product Support Specialist. You will act as a subject matter expert within our Service Department, combining office‑based technical support with targeted on‑site field repairs and training. Based out of our Denton, MD facility, you will function as a high‑level point of contact for troubleshooting and resolving issues via telephone and email. You will occasionally transition to the field (approximately 10–15% travel) to provide specialized shipboard repairs, conduct dealer training seminars, and represent Furuno at national boat shows. You are expected to maintain a high level of accuracy and customer satisfaction while staying current on all product developments. Key Responsibilities Analyze and resolve technical inquiries via telephone and email. Conduct shipboard repairs and interface Furuno equipment with other manufacturers. Draft technical FAQs and product documentation. Prepare trip reports and communicate performance issues to relevant personnel. Requirements Experience: 3–5 years with Furuno products or equivalent military electronics background. Education: Vocational training or higher education in electronics highly preferred. Licenses: Valid Driver’s License and Passport required; FCC License with Radar Endorsement required within 2 years of hire. Physical: Ability to stand, kneel, and climb on vessels; ability to lift/pull up to 75 lbs. Salary $29.34/Hour – $40.16/Hour + overtime. Annual bonus. Benefits Medical, dental, vision & prescription plans. Basic life, long‑term disability with optional coverage for short‑term disability, voluntary life and supplemental insurance. 401K plan (company match) and flexible spending plan. 10 hours PTO per month (first year), accrual increases with years of service; 3.33 hours of disability bank hours accrued monthly up to a maximum benefit of 240 hours. 10 paid holidays annually. Location Based out of Denton, MD office with approximately 10–15% travel. EEO Statement Furuno USA, Inc. is an Equal Opportunity Employer/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state or local law. #J-18808-Ljbffr Furuno USA Inc