Trainer I

Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For over 90 years , we have been New Jersey’s health solutions leader driving innovations that improve health care quality, affordability, and member experience. Our members are our neighbors, our friends, and our families. It is this understanding that drives us to better serve and care for the 3.5 million people who place their trust in us. We pride ourselves on our best-in-class employees and strive to maintain an innovative and inclusive environment that allows them to thrive. When our employees bring their best and succeed, the Company succeeds.

About the Role

This position is responsible for delivering service training programs across enterprise sites and remote vendor locations while supporting the development and continuous improvement of learning solutions. This role partners with training, quality, coaching, and operations teams to ensure learners are prepared to meet productivity, quality, and service expectations.

What You'll Do

Training Delivery

• Facilitate engaging training programs at enterprise and remote vendor locations.

• Create a positive learning environment that supports knowledge retention and skill development.

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Learning Solution Support

• Partner with Instructional Design and Knowledge Management teams to provide input on training programs and learning solutions.

• Support the implementation and continuous improvement of training initiatives.

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Needs Assessment & Performance Support

• Assess client training needs and align learning activities to SLA requirements.

• Help ensure productivity, quality, and compliance goals are achieved.

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Cross-Functional Collaboration

• Work closely with Coaching, Quality, and Operations teams during and after training.

• Support smooth transition from training to production and ongoing performance monitoring.

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Additional Responsibilities

• Complete other related duties as assigned by management.

What You Bring

Required Qualifications

• High school diploma or GED.

• 1 to 2 years of experience in a healthcare operations environment.

• Strong communication and interpersonal skills.

• Proficiency with Microsoft Office applications.

Preferred Qualifications

• Bachelor’s degree or equivalent relevant experience.

• ASTD (American Society of Training & Development) certification.

• Healthcare industry knowledge.

• Claims processing experience.

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Knowledge & Competencies

• Customer focus

• Accountability

• Continuous learning mindset

• Effective communication

• Collaboration across functions

Additional Information

• Travel may be required up to 30% annually, domestically.

Why Horizon?

At Horizon, you’ll do meaningful work that directly improves lives—while being supported by a mission‑driven organization that values expertise, collaboration, and growth. We believe that when our people thrive, our communities do too. If you are passionate about making an impact, we’d love to hear from you!

Salary Range:

$56,200 - $75,285

​This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. This range has been created in good faith based on information known to Horizon at the time of posting. Compensation decisions are dependent on the circumstances of each case. Horizon also provides a comprehensive compensation and benefits package which includes:

• Comprehensive health benefits (Medical/Dental/Vision)

• Retirement Plans

• Generous PTO

• Incentive Plans

• Wellness Programs

• Paid Volunteer Time Off

• Tuition Reimbursement

Disclaimer:

Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware. This job summary has been designed to indicate the general nature and level of work performed by colleagues within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of colleagues assigned to this job.

Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law. Horizon will consider reasonable accommodation requests as part of the recruiting and hiring process.