Network & Systems Technician (NY HELPS)

LOCATION: Northeastern Regional Information Center – 900 Watervliet-Shaker Road

BASIC FUNCTION:

Incumbent in this class designs, installs and maintains personal computers, local and wide area networks and the associated peripheral equipment. Incumbent has the responsibility for the identification and correction of network and system problems. Incumbent performs duties during normal business hours or during the night and weekends as required. Work is performed under the general supervision of a Senior Network and Systems Technician (BOCES) or other professional. Does related work as required.

RESPONSIBILITIES:

• Installs and maintains personal computers and networks, including all peripheral equipment.

• Installs wiring and fiber optic cables.

• Installs and configures file servers, print servers, communications servers, network switches, personal computers and printers (network and desktop).

• Diagnoses computer and network problems onsite or by means of help desk staff with user telephone consultations.

• Works with vendors to configure and troubleshoot routers, circuit problems, and various third-party software applications.

• Upgrades computers and peripheral equipment.

• Tests wiring.

• Performs maintenance of various non-personal computer user interfaces (KRONOS Time and Attendance keypads, etc.).

• Assists in the testing of new operating systems and software titles for interoperability and functionality with existing systems and software.

• Attends seminars and technical education classes to keep abreast of current trends in information technology.

• Travels between user-specific locations, as needed.

• Performs related duties, as required.

• Working knowledge of personal computers and local and wide area networks.

• Working knowledge of installation procedures relating to personal computers, local and wide area networks, peripheral equipment and software.

• Ability to install office computer systems and networks.

• Ability to evaluate equipment configuration requirements.

• Ability to diagnose computer system and network problems and assist in their resolution.

• Ability to direct users in system and network use.

• Ability to understand written material.

• Ability to follow oral and written directions.

Job Qualifications

• Graduation from an accredited college or university with at least a Bachelor’s Degree in Management Information Systems, Computer Science, Information Resources Management, Information Technology, or a closely related field and one (1) year of paid experience in the installation, configuration, troubleshooting and maintenance of computer systems and networks; OR,

• Graduation from an accredited college or university with an Associate’s Degree in Management Information Systems, Computer Science, Information Resources Management, Information Technology, or a closely related field and two (2) years of paid experience in the installation, configuration, troubleshooting and maintenance of computer systems and networks; OR,

• Graduation from high school or possession of a high school equivalency diploma and three (3) years of paid experience in the installation, configuration, troubleshooting and maintenance of computer systems and networks.

NOTE :

• Successful completion of a three (3) credit semester hour course in college-level computer science, computer information systems, or a closely-related field may be substituted for three (3) months of appropriate experience.

• Successful completion of a course of study offered by a technical training institute, college or corporate training program may be substituted for one (1) year of appropriate experience, if the following conditions are met:

• The course of training involves learning the fundamental aspects of computer programming, systems analysis, telecommunications, LAN/WAN system configuration or a similar course with technical emphasis on the operation of a connected computer system.

• The candidate provides an official description of the coursework and evidence that it was successfully completed.

PROMOTIONAL :

Twenty-four months (24) as a Help Desk Technician in the agency where the vacancy, or anticipated vacancy, exists. Time served as a Help Desk Technician Trainee does not qualify towards promotional experience.

The selected applicant will be subject to a fingerprint supported criminal history background check in accordance with SAVE Legislation effective July 1, 2001.

Candidates will not have to take an exam for this title . This is a NY HELPS (Hiring Emergency Limited Placement) Program designated title. NY HELPS is a temporary program designed to help local government employers address current staffing issues. Traditionally, the titles filled under the NY HELPS Program required job candidates to compete in a competitive exam to be considered for employment. For the duration of the program, this title will be classified as non-competitive and categorized as a HELPS Program position. At the close of the program, this position will revert to competitive class status. Employees occupying positions filled through the HELPS Program will be granted competitive class status without the need to participate in a competitive exam.

Civil Service Title: Network & Systems Technician

Job Number: 2026-306