Maintenance Team Leader

Job Description

Job Description

POSITION: Maintenance Team Leader (Full-Time, Non-Exempt)  

REPORTS TO: Community Manager 

COMPENSATION: Hourly Rate, plus Benefits and Bonus eligibility
LOCATION: South to Southeast San Antonio

SUMMARY  

The Maintenance Team Leader is primarily responsible for protecting, maintaining, and enhancing the value of the community while also maximizing the living experience for residents and the community. This is accomplished by ensuring that all resident maintenance issues are resolved expertly and efficiently.  

RESPONSIBILITIES (Including but not limited to)  

• Ensure that the property maintains exceptional curb appeal by keeping the community grounds and buildings clean and properly maintained. 
• Perform routine maintenance and repairs in apartments and common areas, 
• including electrical, plumbing, HVAC, carpentry, and appliance repair.
• Consistently and genuinely demonstrate exemplary principles of customer service and teamwork. 
• Maintain a safe, tidy, and sanitary clubhouse, office, model, hallways, and all other common areas.
• Ensure that the property is free of trash, debris, and animal waste. 
• Ensure that the grass and landscaping are well-maintained, including the watering of flowers. 
• Ensuring the best possible appearance of each apartment prior to new residents moving in. 
• Advise supervisor of items needing additional attention in the apartment, i.e., ripped carpet, torn linoleum, window or door repair, etc. 
• Assist with apartment turnovers as directed. 
• Communicate with the Community Manager regarding any problems with maintenance or curb appeal that require further attention. 
• Respond appropriately to emergencies, according to policies and procedures. 
• Participate in and attend all required in-service training sessions. 
• Ensure understanding and compliance with all policies and procedures. 
• Contribute to resident satisfaction by ensuring that customers’ expectations are met or exceeded. 
• Provide emergency maintenance coverage as part of an on-call rotation (if applicable).

QUALIFICATIONS  

• HVAC certification (EPA Type I or II)
  
• 3-5 years of relevant industry experience; property management experience is a plus. 
• Must have excellent customer service skills, strong attention to detail, and basic maintenance skills. 
• Working knowledge of pool service/maintenance is required. 
• Basic knowledge of plumbing, electrical, HVAC, and appliance repair.
• High school diploma or GED equivalent preferred. 
• Must be able to lift a minimum of 75 lbs. and work 8-12 hour standing shifts. 
• Must be able to work weekends and be available for on-call emergencies. 
• Ability to embody the Solidago Culture every day. 
• Valid Driver’s License

PREFERRED CERTIFICATIONS (Not Required): 

• CPO (Certified Pool Operator)

BENEFITS  

• Medical, Dental, and Vision Insurance 
• Health Savings Account (HSA) and Flexible Spending Account (FSA) 
• Paid Time Off (PTO) 
• Paid Holidays 
• Dental 
• 401k Retirement Plan 
• Employee Assistance Program (EAP)