Senior Claims Consultant, General Claims

Job ID: R_344720Company: Marsh McLennanLocation: 168-170 Railway Road, West Leederville, Perth WA 6007, AustraliaJob Type: RegularCategory: Customer ServicesIndustry: Real EstateSalary: 110000Posted Date: 2026-07-03We are seeking a Senior Claims Consultant to join our high performing team of consultants in Perth. You will support the General Claims Manager in the delivery of claims determination and data management for the provision of an efficient and effective Claims Management service to the Members of the LGISWA.You will be responsible for technical claims management of general claims (liability, property and motor) including gathering information, determining Policy coverage, liability and quantum, preparing correspondence, calculating settlements and processing payments.This hybrid role offers the flexibility of working from home while collaborating in the office at least three days a week.We will count on you to:Undertake technical claims management of general claims (liability, property and motor), under the direction of the Manager, General Claims and in accordance with claim management guidelines.Instruct and liaise with external lawyers and investigators for litigated claims.Make determinations on response of policies to claims received from our Members.Attend Court mediations / pre-trial conferences and instruct lawyers in resolving claims.Represent Members in Minor Case proceedings.Assist as required, Portfolio Manager and Manager, General Claims with the preparation, monitoring and analysis of claims dataIdentify and pursue all opportunities of achieving appropriate risk advice and timely claim resolution for civil liability claims, to achieve effective financial outcomes.Provide administrative and claim management support in a team environment as required.What you need to have: Experience in claims management primarily in liability – experience with management liability will be advantageous.Ability to communicate effectively and professionally with various stakeholders.Detailed oriented with excellent organisation skills for handling claims documentation.A proactive team player who can work independently and lead by example.A law degree is preferred, but not essential.Why join our team:We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.Please apply using the link below, applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment. Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.Skillsclaims managementliability claimsproperty claimsmotor claimspolicy coverage determinationclaims documentationstakeholder communicationdata managementcourt mediationteam leadershiporganizational skillslegal knowledge