Lead Production Technician

Lead Production Technician

Job Category: Operations Requisition Number: LEADP002757

Location: Salem, NH 03079, USA

Description

Responsibilities

Technical & Team Leadership

• Serve as the primary technical escalation resource for complex product failures, providing hands-on troubleshooting support when standard repair methods are unsuccessful.
• Perform advanced troubleshooting, repair, calibration, testing, and validation of complex electro-mechanical Power products and assemblies, including component-level diagnostics and system verification utilizing electrical, mechanical, hydraulic, pneumatic, and other diagnostic techniques as applicable.
• Troubleshoot interactions between assemblies, subassemblies, firmware, software, and hardware to identify and resolve system-level failures.
• Achieve daily repair output targets and production goals while maintaining quality and safety standards.
• Monitor daily workflow and report production output, repair status, and schedule performance.
• Coordinate repair priorities to ensure customer commitments and production schedules are met.
• Determine labor assignments and shift resources as necessary to address workload fluctuations and production requirements.

• Validate repairs through comprehensive functional testing, calibration, tuning, and final system verification prior to release.
• Ensure employees accurately utilize SAP user status fields to record the location and status of RMA units throughout the repair process.
• Ensure advanced test equipment remains operational, properly maintained, and calibrated in accordance with company and industry requirements.
• Maintain accurate shop floor inventory and support inventory control initiatives.
• Monitor the availability and status of sub-assemblies, modules, and printed circuit boards required to complete repair builds.
• Promote and enforce First-In, First-Out (FIFO) material and workflow practices whenever possible.

• Provide daily direction, technical guidance, and support to technicians and repair personnel.
• Monitor and report employee attendance and staffing availability.
• Support employee cross-training initiatives and maintain training matrix documentation.
• Coach, mentor, and provide advanced technical guidance to technicians while supporting skill development, troubleshooting capability, and cross-training initiatives.
• Conduct monthly employee evaluations and performance discussions.
• Address employee performance and behavioral concerns in a timely and professional manner while partnering with management and Human Resources as appropriate.
• Develop, document, and improve troubleshooting methods, repair procedures, and technical work instructions for recurring or emerging product failures.
• Partner with Production Engineering, Manufacturing Engineering, Quality, and Product Support to resolve complex technical issues, improve repair methods, and enhance overall product reliability.

Continuous Improvement & Operational Excellence

• Lead and sustain 6S initiatives throughout the repair and production areas.
• Identify, correct, and prevent workplace organization, housekeeping, and safety deficiencies.
• Define, document, and maintain area standards for 6S compliance and workplace organization.
• Deploy Continuous Improvement Process (CIP) activities and collaborate with team members to execute improvement projects.
• Drive process standardization, efficiency improvements, waste reduction, and workflow optimization.
• Prepare and submit reports related to continuous improvement activities and project outcomes.

• Conduct and document Workplace Guidelines Checklists, 6S Audits, and Daily Leader Standard Work activities.

Qualifications

• Associate degree in Electronics, Engineering Technology, Manufacturing, or relevant work experience.
• Minimum 8+ years of experience in electronics manufacturing, repair operations, or related technical environments.
• Advanced knowledge of analog and digital electronics, electro-mechanical systems, circuit analysis, power electronics, system integration, diagnostics, troubleshooting, and repair processes.
• Working knowledge of SAP or equivalent ERP systems for production and inventory tracking.
• Ability to coordinate resources, prioritize work, and manage multiple responsibilities in a fast-paced environment.
• Ability to work effectively with Engineering, Quality, Supply Chain, Manufacturing, and Operations teams.
• Demonstrated ability to diagnose and repair complex system-level failures where standard troubleshooting procedures may not exist.
• Proficiency using oscilloscopes, digital multimeters, power analyzers, signal generators, and other advanced diagnostic equipment.
• Excellent verbal, written, and interpersonal communication skills.

Preferred Qualification

• Strong leadership, coaching, and employee development skills.
• Expert ability to interpret schematics, wiring diagrams, assembly drawings, specifications, and engineering documentation.
• Demonstrated ability to identify recurring product issues and recommend improvements to repair processes, documentation, and manufacturing practices

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.