Church Software Support Specialist

Diocesan is seeking a Church Software Support Specialist to join our Digital Products Team. This role provides technical support, training, and onboarding for parishes using our software. This is a full-time position at our Byron Center, Michigan, office. The salary range is $41,000-$48,000 per year. What You'll Do Serve as the primary support contact for churches using our software Respond to customer support requests via phone and email in a professional, customer-first manner Onboard and train new clients on our software Create, document, and manage support cases in our CRM/ticketing system Provide clear, timely updates to clients on open issues and resolutions Lead client onboarding sessions and conduct software training for parish staff Participate in weekly team support meetings and collaborate with internal teams Perform other related duties as assigned Who This Role Is Ideal For Former or current parish administrators, bookkeepers, or diocesan staff who enjoy technical problem-solving Customer support professionals who want to work in a mission-driven, faith-based environment Technically minded individuals who enjoy helping others Candidates comfortable with phone-based support and client interaction Required Skills & Qualifications Strong customer service skills with a demonstrated customer-first mindset Excellent verbal and written communication skills Strong attention to detail and organizational skills Ability to work independently while contributing effectively to a team Reliable attendance and strong work ethic Comfort supporting users via phone and email in a professional support environment Proficiency with common computer applications (Microsoft Office, Google Workspace, web-based tools) Individuals With The Following Experience or Technical Skills Experience with church management or nonprofit database systems Familiarity with parish operations, Catholic terminology, or diocesan workflows Church bookkeeping or contribution management experience is a plus Experience using CRM or ticketing systems Experience providing customer support Bilingual candidates are encouraged to apply (not required) Benefits Medical and prescription coverage 401(k) with company match Life insurance for employee and dependents PTO accrual starting on day one Work Location & Schedule This is an in-person position at our Byron Center, MI office.