Shift Lead

Location: Wilmington, North Carolina
If you are looking to join one of the largest retail operations dedicated to providing Pet Parents with the best selection of pet care items and passionate customer service, join the Pet Supermarket team! Our Shift Leads possess some of the following key skills: Outgoing, upbeat, people-person, sales driven, and great organizational skills. Our Pet Experts also thrive in a high-energy environment where they work together to drive results and help Pet Parents with all their pet needs. We are dedicated to making a difference in our community and want you to be a part of our team! This may be the right opportunity for you if you are interested in making a difference in the lives of pets and their parents!

Our Shift Leads are at the front lines providing friendly customer service and giving Pet Parents the best selection of pet care items! You are responsible supporting the associate and management team. As a Shift Lead, you'll function as a lead member of the Sales Associate team, encouraging cross-team collaboration and setting the standard for performance. In this multi-dimensional role, you'll provide customer sales assistance alongside the Sales Associate but also act as "Manager on Duty" when necessary.

What's in it for you?

• Competitive pay
• Employee discounts
• Flexible schedule
• Room for advancement
• Working with PETS!!!

Essential Duties and Responsibilities

Sales Leadership

• Assist customers and leads the team in driving sales, service, and customer experience initiatives in store to achieve sales, KPIs and store performance goals.
• Prioritize, assign, and delegate daily goals, tasks, and assignments to associate team and ensure proper completion when manager on duty.
• Maintain a high level of professionalism and positive attitude in the workplace, including conducting oneself in an appropriate manner when communicating verbally, in writing, or by email.

Customer Excellence

• Partner with the Store Manager to plan and execute community events and develop mutually beneficial business relationships with various rescue agencies.
• Protect employees and customers by maintaining a safe and clean store environment. Required to maintain cleanliness and well-being of all livestock including animal care and feeding.
• Lead and demonstrate engagement with customers using selling and service model.

Operations & Team Building

• Supports, understands, and is accountable for maintaining store standards and meeting all safety requirements / standards, including the protection of all company assets both tangible and intangible.
• Clean pet enclosures and ensure all animals have appropriate food and water.
• Support in maintaining the fish system.
• Assist with the restocking of merchandise on shelves and fixtures and moving products from the stockroom to the salesfloor. Heavy lifting up to 55lbs may be repeatedly required several times throughout a shift.
• Partners with the Store Manager to ensure physical inventories are accurate, counts are taken, and shrink goals are met.
• Proficient in store opening and closing procedures.
• Accountable for communicating concerns with gaps in performance to Store Manager or Assistant Store manager so this can be addressed appropriately and in a timely manner.
• Support the execution of new hire training and merchandising guidelines.
• Support the execution of community events and partnering with various rescue agencies.
• Complete tasks and other duties as assigned by store management.

Business Insight

• Understands the business. Regularly monitor business throughout the day / shift. Needs to be able to react to business needs.

Experience, Education, Certifications (List minimum required to enter the role.)

• Minimum 1 year retail or customer service experience
• Enjoy working with and around animals.

Job Requirement

• Ability to work a flexible work schedule which will include morning, evenings, weekends and/or holidays.
• Valid driver's license and access to a motor vehicle preferred.

Physical Demands, Working Conditions and Effort of position:

• Several duties require physical exertion and dexterity. Heavy lifting up to 55lbs required several times throughout a shift.
• Majority of tasks do not require long periods of mental concentration. One notable exception would be inventory ordering.
• Most of the time is spent on the selling floor, standing, or moving around. Active listening required when communicating / speaking with customers and employees.
• Active observation required when merchandising the store.
• Works in a relatively temperature-stable environment.
• May occasionally need to work alone.
• Accidental injuries from pets are possible.
• Common injuries are slips/trips/falls and strains/sprains due to lifting.

Competencies:

• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Motivating Others: Creates an inclusive climate in which people want to do their best; can motivate others; communicates tasks and decisions down; invites input from others as needed: makes each individual feel his/her/their work is important; is someone people like working for and with.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results.
• Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she/they disagree.
• Compassion: Genuinely cares about people; is available and ready to help; is sympathetic to the plight of others who are not as fortunate; demonstrates real empathy with the joys and pains of others.
• Time Management: uses his/her/their time effectively and efficiently; values time; concentrates on his/hers/their efforts on the more important priorities; gets more done in less time than others; can take on a broad range of activities.
• Delegation: Clearly and comfortably delegates both routine and important tasks and decisions that need to be completed.
  
  

Pet Supermarket is an equal opportunity employer and Drug Free Work Place.