Patient Registration Associate

About Conference Catalysts:

What started 20 years ago as a company with a simple goal to become a respected conference management company has grown and evolved to become something with a much greater reach and impact. At Conference Catalysts, we have an exceptional team of professionals who are dedicated to making our clients lives easier, optimizing the way our organizations operate, and creating life-long relationships through exceptional customer service and innovative software solutions. Come see what its like to be a ConfCat!

Reports to: Associate Director, Conference Management Operations

Location: Remote

Job Type: Full-time, exempt

Summary of Position:

We are currently seeking a Registration Associate to support our growing portfolio of conferences and events. This role is ideal for someone who thrives in a fast-paced, detail-oriented environment and brings significant experience with registration workflows, data analysis, and client support.

Performance Evaluation:

Formal evaluations will be conducted at six-month intervals by the Associate Director, Conference Management Operations, to assess job performance.

Responsibilities and Duties:

• Build, test, and manage 50+ event registration websites each year using Cvent, including forms, logic, payment integrations, discount codes, and communication workflows. The portfolio of events includes both small internal meetings and large-scale external conferences (ranging from 50 to 5,000+ attendees).
• Maintain registration records, track attendee status, process updates or cancellations, and ensure data accuracy throughout the event lifecycle.
• Serve as the primary contact for registration-related inquiries, providing clear, prompt, and professional responses to clients and attendees.
• Generate regular and ad-hoc registration reports, dashboards, and analytics for both internal teams and clients.
• Reconcile post-event data and collaborate with finance teams to close out registrations and revenue reports accurately.
• Coordinate with other departments (marketing, logistics, tech) to ensure consistent attendee experience across platforms.
• Provide on-site support as needed, including badge printing, check-in, and troubleshooting onsite registration tools.

Required Experience, Skills, and Education:

• 2+ years of experience using event management platforms like Cvent to handle registration, reporting, and payment processing.
• Proven success managing registration for a variety of events, including both small-scale meetings and large, complex conferences.
• Advanced proficiency in Microsoft Excel, utilizing complex formulas, pivot tables, and data analysis functions to transform data into insights.
• Exceptional communication and organizational skills with a strong ability to manage multiple projects and stakeholders.
• Highly adaptable with a knack for quickly learning new technologies and solving problems in real time.
• Associate's degree, or equivalent level of education and experience.

Desired Experience, Skills, and Education:

• Cvent Certification or similar credentials.
• Background in events, association management, or B2B conferences.
• Bachelor's Degree.

Travel Requirements:

• Willingness to travel domestically for onsite event support (approx. 1520% of the time).

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

Compensation and Benefits:

• Compensation is commensurate with skills, education, and experience, starting at $53,000.
• Comprehensive Medical, Dental & Vision Insurance (Full employee premiums covered by Conference Catalysts).
• Health Flexible Spending Account (FSA) for eligible health & wellness expenses.
• 401(k) Retirement Plan following the 90-day onboarding period (Conference Catalysts matches dollar for dollar, up to 5% of employee deferrals).
• Uncapped flex time off following the 90-day onboarding period.
• 14 paid company holidays.
• Voluntary Life and AD&D insurance.
• Individual professional development budget.
• Annual office discretionary budget.
• Annual swag store budget.
• Monthly gym membership reimbursement.

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