Patient Access Representative I

Patient Access Representative I (PAR I)At La Clinica del Pueblo, the Patient Access Representative I (PAR I) plays a fundamental role daily by supporting a range of tasks to ensure smooth operations. Patient Access Representative I serve primarily as the entry point for answering incoming phone calls received through our Contact Center and scheduling appointments for our clinical and mental health services. Patient Access Representatives I must display excellent customer service, communication, interpersonal, and organizational skills, and the ability to handle a high volume of calls in a fast-paced environment. This role facilitates accessing care via telephone, messages through the patient portal, and distribution of telephone encounters.The Patient Access Representative I is responsible for checking patients in for their appointments, assisting patients with pre-registration and insurance verification, informing, collecting, and processing patient payments, providing educational materials related to their visit, enrolling and directing patients to the patient portal, completing administrative tasks, scheduling the patient’s follow-up and any upcoming pre-visit laboratory orders, ensuring patients have necessary referrals, appointment summaries, prescriptions, scheduled follow-up appointments, recall system entry, and any required documentation before departure, handling multi-line telephone systems courteously, directing calls to the relevant team and documenting patient interactions in telephone encounters in electronic health records, promptly responding to incoming calls, Healow messages (Patient Portal), voicemails, pharmacies, and outside agencies seeking assistance, ensuring exceptional service delivery, contacting unconfirmed patients on the schedule for whom eCW has not reached out for confirmation, managing appointment status calls, including rescheduling and cancellations of medical appointments, coordinating pending provider recalls and arranging appointments accordingly, completing pre-registration for patients, schedules appointments with Patient Access Representative II, and advising patients on necessary documentation to complete the registration process, including insurance enrollment or renewal requirements, adhering to La Clinica’s Scheduling Guidelines when booking the Clinical Services and Mental Health team templates, and communicating all unforeseen challenges to the Health Center Manager.Prolonged periods of sitting at a desk working on a computer and handling a high volume of incoming and outgoing calls. Must be able to lift at least 15 pounds at times.