Admissions Coordinator

Admissions Coordinator

Position Summary

The Admissions Coordinator is responsible for managing and coordinating all resident admissions, referrals, and intake activities for a skilled nursing facility. This role serves as the primary liaison between hospitals, case managers, physicians, residents, families, and facility staff to ensure timely, compliant, and efficient admissions while supporting census growth and resident satisfaction. The Admissions Coordinator works closely with nursing, therapy, social services, finance, and administration to facilitate smooth transitions into the facility

What we offer you:

PayActiv, Access to Earned Income Prior to Pay Day

Paid Time Off

Medical * Dental * Vision * Life * STD Insurances.

401K retirement plan.

ABOUT Lady Lake - Located in Lady Lake, FL, we are a skilled nursing and rehabilitation facility that is dedicated to helping our residents maximize their potential and live their lives to the fullest. We offer a modern, comfortable, and secure facility staffed by caring professionals where individuals receive the finest sub-acute medical care, rehabilitation services, and 24-hour skilled nursing care. We are committed to maintaining a facility where compassionate care is provided in an environment of respect, dignity. It is also a great working environment for our staff as we truly value and appreciate each member of our team!

Essential Duties and Responsibilities
Admissions & Referral Management

• Receive and manage referrals from hospitals, physicians, case managers, assisted living facilities, and other referral sources.
• Review referral information, clinical documentation, and payer sources for admission eligibility.
• Coordinate admission decisions with nursing leadership and interdisciplinary teams.
• Maintain accurate and current bed availability and facility service information.
• Track referral activity, admissions conversions, denials, and census metrics.
• Facilitate pre-admission assessments when required.

Resident & Family Relations

• Serve as the primary contact for prospective residents and families.
• Provide facility tours and explain services, programs, and admission requirements.
• Communicate admission timelines, required documentation, and financial obligations.
• Ensure a positive customer service experience throughout the admission process.

Insurance & Financial Verification

• Verify Medicare, Medicaid, Managed Care, and private insurance benefits.
• Collaborate with the Business Office regarding payer authorization requirements.
• Ensure all required financial and admission documents are completed before admission.
• Maintain compliance with payer-specific admission requirements.

Care Transition Coordination

• Communicate resident needs and special care requirements to clinical departments.
• Coordinate admission logistics with nursing, therapy, dietary, and social services.
• Participate in daily census and bed management meetings.
• Ensure smooth transitions from hospitals and other care settings into the facility.

Compliance & Documentation

• Complete and maintain admission records accurately and timely.
• Ensure compliance with Florida AHCA regulations, Medicare/Medicaid guidelines, HIPAA requirements, and facility policies.
• Maintain confidential resident information.
• Participate in audits and quality improvement initiatives related to admissions.

Marketing & Census Development

• Build and maintain positive relationships with referral sources.
• Support census growth initiatives and occupancy goals.
• Conduct outreach activities with hospitals, physicians, and community partners.
• Represent the facility professionally in the community.

Qualifications
Education

• Associate's or Bachelor's degree in Healthcare Administration, Business Administration, Marketing, Social Work, or a related field preferred.
• Equivalent healthcare admissions experience may be considered.

Experience

• Minimum 1-3 years of admissions, intake, marketing, or business development experience in a Skilled Nursing Facility, Long-Term Care, Rehabilitation, or Post-Acute Care setting preferred.
• Knowledge of Medicare, Medicaid, Managed Care, and insurance verification processes.
• Experience with EMR systems and admissions software preferred.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong customer service and relationship-building abilities.
• Ability to manage multiple referrals and priorities in a fast-paced environment.
• Knowledge of census management and bed utilization.
• Strong organizational and documentation skills.
• Proficiency in Microsoft Office and electronic medical record systems.
• Ability to maintain confidentiality and regulatory compliance.

Equal Employment Opportunity Statement
We are committed to providing a workplace free from discrimination, harassment, and retaliation. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status, and are based on merit and qualifications.

Our facility uses the Florida Background Screening Clearinghouse, a statewide system for background screenings and compliance with Section 435.12, Florida Statutes. Learn more at