Academic Technology & Services Specialist (Hybrid)

Job Description

Job Description

Position Information:Are you passionate about technology and enjoy making an impact in an academic environment? The Academic Technology and Services Specialist ensures the reliable operation, support, and continuous improvement of technology in classrooms, computer labs, meeting spaces, and other academic venues across the University. Working collaboratively with faculty, staff, campus partners, and IT colleagues, this position helps develop and implement standards, policies, processes, and best practices that enhance academic technology services and support the University's educational mission. The ideal candidate is a collaborative problem-solver who enjoys providing exceptional customer service, communicates effectively with both technical and non-technical audiences, and is committed to delivering reliable, innovative technology solutions that support teaching and learning.Work Location: Bloomington, MN with flexibility to work 1-2 days per week remotely upon completion of orientation and training; must live local and be able to come to campus as needed.This position offers a consistent daytime schedule. Either Sunday–Thursday or Tuesday–Saturday, 7:00 AM to 3:30 PM, with up to one evening shift (11:00 AM to 7:00 PM) per week. Occasional evening or weekend assignments may be required to support academic or campus events, scheduled in advance and shared across the team.Duties:Fields Help Desk requests via phone, email, and walk-ins, creating/updating tickets with notes and organizing tickets according to priority.Identifies, diagnoses, and resolves computer software, hardware, and networking problems for users of University resources in a timely manner.Ensures that all classroom, conference room, and lab computers are updated, patched, and interfacing properly with audiovisual equipment.Communicates technical solutions clearly in a friendly and professional manner, demonstrating strong customer service orientation.Configures, upgrades, and installs new and existing multimedia, computer hardware and software.Provides group or one-on-one user training as needed for event, academic technology, or multimedia use.Manage and maintain classroom technology.Work with University departments to coordinate and execute event operations, providing event setup, support, and management of multimedia technology.Demonstrates initiative and self-motivation in researching solutions to problems and keeping up-to-date with current technology.What you need to have?High School diploma, required.Associates degree or two-year program in computer sciences or related field, preferred.0-2 years relevant experience, required.Other Specialized Knowledge/Skills:Knowledge of academic technologies, training, and multimedia use in education.Demonstrated knowledge of audiovisual equipment, including but not limited to: microphones, mixers, video switchers, loudspeakers, projectors, laptop computers.Experience with sound mixing video switching for live events.Ability to perform under pressure and make quick, sound decisions while multitasking.Knowledge of lighting, sound, video design and terminology is strongly preferred.Some knowledge of installed audiovisual systems and integrated multi-media control systems.Knowledge of Microsoft Office, AD, SIS and LMS systems.Experience with Dante, NDI, Stream Deck, and Epson projector management.Excellent verbal and written communication skills with the ability to collaborate effectively with outside talent, University community, and other technicians.Skill in working independently with minimal supervision while following through on delegated tasks. Ability to lift and carry up to 30 lbs.Does this sound like the type of role you could excel in? Where your background and experience may contribute to the growth of our organization? A role where you can add your passion and enthusiasm, and make a difference? If you believe you have the education and experience to meet the qualifications for this role, we'd value talking to you. Non-traditional backgrounds are welcome. Compensation:$21.79 - $26.70 per hour.The hiring rate is determined by a combination of education, related professional experience, and internal equity considerations and may exceed the posted range. NWHSU is committed to fair and equitable pay practices and does not base compensation decisions on gender or any other protected status. Our Benefits:NWHSU is proud to offer a comprehensive benefits package to meet your current needs and anticipate your future needs. Our generous time away helps you enjoy a healthy work life rhythm.Paid Time Off (earn 20 days per year)Holiday (16 days in 2026)403(b) Plan Medical, dental, visionDiscounted and free on-site clinic services for you and your familyFlexible Spending AccountsShort-term and long-term disabilityLife insuranceEAP and other wellness benefitsTuition Reimbursement for external programsTuition Reduction for internal programs (includes family members)Employee discount at our campus storeOn-site fitness centerNWHSU is a nonprofit organization and full-time employees may be eligible for Public Service Loan Forgiveness (PSLF) through the U.S. Department of Education. For further information please click on this link. Why NWHSU?When you join NWHSU you're not simply doing a job, you're making a difference. You'll see passion for our mission, our work, and our future growth opportunities all around you. Culture is extremely important to us. We're a small enough organization that you'll get to know everyone, have a voice, make an impact, and feel the enthusiasm of everyone you work with. Yet we're large enough to offer exceptional benefits including a university contribution to our 403(b), generous PTO and a flexible environment. It's all part of our person-centered philosophy- and it's an ideal blend and a superb organization to expand your career.What can you expect?The person-centered approach we take to healthcare education and practice extends to our NWHSU team. That means:Every role and individual contributes to our success. No matter what department you work in, you'll see passion for our work and respect for one another.Belonging is important to us - we all bring different backgrounds, perspectives, and value to the organization. And that makes us stronger.We're committed and engaged. You'll see that in every meeting, every discussion and everything we do. It shows and we're proud of it.We don't simply say we have a team environment - we live it. Your ideas and suggestions matter. We listen to one another and when something makes sense, we do it.We've still got that entrepreneurial spirit, even though we've been around for 80+ years. And we like that.We build in flexibility in roles whenever we can. We work in a hybrid environment. Each manager works with their team members to ensure there is a healthy work-life balance.Your personal and professional work opportunities are important to us - we provide these benefits so you can continue to excel in your career.Our goal? Preparing the next generation of healthcare professionals to deliver and advance healthcare.NWHSU Overview:Northwestern Health Sciences University (NWHSU) based in Bloomington, MN, has been a national leader in person-centered healthcare education for over 80 years. The University has more than 10,000 graduates throughout the U.S. and in 21 countries. For more information, please visit nwhealth.edu.We offer a diverse range of evidence-informed programs and experiences including: Doctor of Chiropractic, Doctor of Acupuncture, Chinese Medicine, Functional and Integrative Nutrition, and Integrative Care, and undergraduate offerings in massage therapy, health sciences, and allied health professions – medical laboratory science, medical laboratory technology, radiation therapy, and radiologic technology. We are a mission- and vision- driven university leading the way in person-centered care.How to Apply:Complete our online application and attach your cover letter and resume. If you have any questions submitting your application, please contact View email address on ziprecruiter.com Opportunity EmployerNorthwestern Health Sciences University is an Equal Employment Opportunity Employer and is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Further, NWHSU prohibits all forms of discrimination is any education program or activity that it operates. The Notice of Non-Discrimination is located on our website. Individuals may report concerns or questions to the Title IX Coordinator. Please refer to our website for further information.