Community Liaison

Job Description

Job Description

JOB TITLE: Community Liaison

REPORTS TO: Director of Business Development

FLSA STATUS: Exempt

JOB SUMMARY:

The Community Liaison is responsible for building relationships that help grow the organization and increase community awareness. This role serves as a bridge between GastroMed, LLC. and the community by visiting physician offices and medical centers, participating in community events, supporting marketing efforts, and promoting the organization's services.

The ideal candidate is a professional, outgoing, bilingual individual who enjoys networking, building relationships, and representing GastroMed, LLC. in the community.

QUALIFICATIONS/EDUCATION:

• 2-4 year degree in Marketing, Business, Healthcare, Communications, or a related field preferred; equivalent experience will be considered.
• Bilingual in English and Spanish required.
• Excellent communication and interpersonal skills.
• Professional appearance and presentation.
• Strong organizational skills and the ability to work independently.
• Experience in healthcare, marketing, community outreach, or business development is preferred.
• Valid driver's license and reliable transportation required.

ABILITIES/SKILLS:

• Strong relationship-building skills with the ability to develop and maintain professional relationships with physicians, medical offices, community partners, and external organizations.
• Excellent networking skills with the ability to identify opportunities to increase community presence, referrals, and organizational growth.
• Excellent verbal and written communication skills with the ability to represent the organization professionally.
• Strong community engagement skills with the ability to participate in events, health fairs, sponsorship activities, and outreach initiatives.
• Knowledge and understanding of social media platforms with the ability to support marketing initiatives by capturing content, sharing ideas, and promoting community involvement.
• Strong organizational and time-management skills with the ability to manage multiple priorities and follow up effectively.
• Excellent customer service skills with a professional, friendly, and approachable demeanor.
• Ability to work independently, manage outreach schedules, and meet established goals.
• Strong interpersonal skills with the ability to communicate effectively with physicians, staff, patients, and community representatives.
• Creative mindset with the ability to identify new opportunities to promote services and strengthen the organization’s presence.
• Ability to maintain confidentiality and demonstrate professionalism at all times.
• Must be dependable, self-motivated, and able to follow company policies and procedures.

SUPERVISORY RESPONSIBILITIES:

• N/A

ESSENTIAL DUTIES/ RESPONSIBILITIES:

• Visit physician offices, medical centers, and other referral sources to build and maintain relationships.
• Identify opportunities to grow referrals and strengthen community partnerships.
• Research and participate in health fairs, community events, sponsorships, and networking opportunities.
• Represent the organization at community events and outreach activities.
• Assist with creating social media content by capturing photos, videos, and event highlights.
• Support the organization's online reputation by encouraging patient reviews and community engagement.
• Work closely with the marketing team to promote physicians, services, and locations.
• Maintain records of outreach activities and provide regular updates to leadership.
• Track outreach activities, referral relationships, community engagement efforts, and growth opportunities to measure effectiveness and support business development goals.
• Perform any other duties as assigned.