Licensed Property & Casualty Agent [Remote]

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Licensed Property & Casualty Agent in United States.

This is a fully remote, service-oriented insurance support role focused on delivering clear, accurate, and empathetic guidance to members regarding their personal lines insurance needs. You will act as a trusted advisor, helping customers navigate policy questions, coverage updates, billing inquiries, and underwriting support with professionalism and care. The role is strictly non-sales and emphasizes high-quality customer experience across multiple communication channels, including phone and digital platforms. You will work within a fast-paced contact center environment, balancing multiple systems while ensuring accuracy, compliance, and responsiveness. Strong communication skills and attention to detail are essential as you build trust and resolve inquiries efficiently. This position is ideal for licensed insurance professionals who enjoy helping others and thrive in structured, metrics-driven environments.

Accountabilities:

• Respond to inbound member inquiries via phone, email, and digital channels regarding insurance quotes, policy changes, billing, and coverage questions
• Provide accurate guidance on personal lines insurance products while ensuring clarity, empathy, and professionalism in every interaction
• Process policy transactions including endorsements, cancellations, and updates in compliance with regulatory and internal standards
• Build trust with members by asking effective questions, understanding needs, and minimizing escalations or transfers
• Collaborate with insurance carriers and internal teams to resolve issues and ensure timely, accurate information delivery
• Maintain required certifications and continuously build knowledge of insurance products, policies, and procedures
• Meet or exceed performance metrics related to service quality, productivity, and customer satisfaction

Requirements:

• Active Property & Casualty or Personal Lines insurance license required
• High school diploma or GED required; some college education preferred
• 6+ months of customer service experience in contact centers, retail, healthcare, hospitality, or similar environments
• Strong verbal and written communication skills with a professional and empathetic tone
• Ability to multitask across multiple systems while maintaining accuracy and attention to detail
• Basic understanding of insurance compliance, regulations, and policy administration
• Strong technical literacy, including comfort with digital tools and troubleshooting basics
• Typing speed of at least 20 WPM with high accuracy
• Strong research skills and ability to quickly learn new systems and processes

Benefits:

• Hourly pay rate of $22.50
• Remote work environment with provided equipment for job setup
• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement plan with company match
• Paid time off that increases with tenure
• Company-paid life and disability insurance coverage
• Telemedicine access and mental health support resources
• Tuition assistance and free business degree programs for employees and eligible family members
• Additional voluntary benefits including legal support, identity protection, and supplemental insurance options
• Employee assistance program with counseling and wellness services.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.