Account Manager

Account Manager

Opportunities with Genoa Healthcare. A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who care for them - have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services - in-clinic pharmacies, medication management and more - are leading the way to a new level of care.

Genoa is a pharmacy care services company that is part of Optum and UnitedHealth Group's family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Join us to start Caring. Connecting. Growing together.

The Account Manager manages a portfolio of residential and healthcare partner accounts, including assisted living homes, group homes, center partners, outpatient clinics, substance abuse facilities, and other community-based settings. Serving as a primary liaison between Genoa Healthcare, pharmacy operations, and client partners, this role focuses on relationship management, proactive account support, and timely resolution of service, operational, and billing issues to maintain and grow the business.

The Account Manager works closely with pharmacy, billing, operational, and business development teams to support onboarding, retention, service continuity, growth metrics. Responsibilities include maintaining a quarterly outreach cadence through site visits and remote follow-up, vaccination support, assisting with invoice and past-due account follow-up, and helping deliver a responsive, relationship-centered client experience.

Primary Responsibilities:

• Client Relationship Management
• Growth & Business Development
• Account Oversight & Operational Support
• Cross-Functional Collaboration
• Client Engagement & Education

Performance Metrics (KPIs)

• Account Retention and Growth
• Quarterly Outreach Completion
• Issue Resolution Effectiveness
• Billing Follow-Up
• Onboarding Support
• Account Responsiveness
• Client Satisfaction
• Scheduling Effectiveness
• Operational Support

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 4+ years' experience supporting pharmacy or healthcare operations
• 4+ years' experience in pharmacy or healthcare account management, in a client-facing support role
• 6+ months of experience building external client relationships and coordinating across internal teams to resolve issues and support account needs
• Valid driver's license, reliable transportation, and ability to travel regularly up to 75% of the time to customer sites while managing a structured field schedule

Preferred Qualifications:

• Experience supporting residential, behavioral health, outpatient, substance use disorder, or other community-based healthcare accounts
• Licensed Pharmacy Technician
• Experience with invoice support, billing follow-up, account onboarding, or related operational coordination activities
• Experience coordinating healthcare related events
• Proficiency with MS Office

Soft Skills:

• Strong history of working with multiple stakeholders in a fast paced healthcare environment, including the ability to multitask, problem-solve and prioritize
• Strong organizational skills, including territory planning, visit scheduling, and documentation of account follow-up

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $28.94 to $51.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.