In-Room Dining Dispatcher & Cashier - [YR] Dollywood's HeartSong Lodge & Resort - Part Time Year Round

In-Room Dining Dispatcher & Cashier

The In-Room Dining Dispatcher & Cashier will provide an excellent guest experience through proper steps of service and maintain a great work environment for our fellow hosts and vendors. This role will properly take all guests' In Room Dining orders, communicate them to other servers and work to expedite their service. Other responsibilities include to properly perform all control and revenue related paperwork. This will all be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company. Summary of Essential Functions and Responsibilities Checks with Manager for daily forecast Packages and presents food/beverage items to standard Inspects location for cleanliness, proper supply levels Orders/requisitions food and supplies through lead/sous chef Maintains a clean and sanitary environment in compliance with all local and federal health codes Uses POS accurately. Handles cash, credit card, and room charge transactions as directed Participates in daily line ups Practices service standards and current training throughout service Assists with duties in the restaurant as needed Responsible for answering the phones within three rings Takes orders for guests and using last names at least three times during interaction Knowledge on ways to upsell/suggestive sells Informs the guest about specials in restaurant Gives the approximate time of delivery for the order Prepares payment of checks Knowledge of food menus and wine lists and daily specials Knows and adheres to all liability laws Prints and distributes hotel reports Charges all amenities and coffee orders according to SOP Completes other duties assigned Attends all designated staff meetings and training sessions Assists server with set up and breakdown of trays when available Communicates amenity issues to manager/concierge when necessary Management reserves the right to change and/or add to these duties at any time Education and Experience Required High School or General Education Degree, Required Must be able to obtain food and alcoholic beverage server certification Must be at least 21 years old Basic computer knowledge and usage preferred Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre-employment drug screening Knowledge, Skills and Abilities Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work Must be self-motivated and disciplined Must be able to prioritize and complete work assignments on a timely basis Must maintain strict confidentiality and judgment regarding privileged information Must be committed to continuous improvement Must have professional appearance with good personal hygiene Must promote and support a "team" work environment by cooperating and helping co-workers Must be able to be productive in a fast-paced environment Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills Must be able to communicate effectively with Guests and Hosts using approved communication methods Able to comprehend instructions and retain information Able to perform duties consistent with creating a safe and secure environment for hosts and guests Able to be flexible to handle frequent changes in priorities Able to add, subtract, multiply and divide with accuracy May compile objective and measurable data and produce reports May require operating knowledge of manufacturing or computer equipment, or may require broad knowledge in clerical or service area Physical and Cognitive Requirements Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company's safety guidelines for safe lifting Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods Able to meet the physical demands of the job The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.