Production Crew Chief

Production Crew Chief

SERVPRO® of South Albany County is seeking a qualified, career-oriented Production Crew Chief. SERVPRO® is the largest cleaning and restoration company in the country. Our company specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, or water damage situation. Required hours: vary between 7:00am – 7:00pm; Monday – Friday (will require some flexibility to work overtime/weekends and travel when required).

Job qualifications:

• 1+ years of water mitigation experience
• 1+ years of construction experience
• Able to take direction and complete tasks as well as supervise others
• Leadership abilities; able to train others
• Comfortable with technology (iPad, iPhone, etc.)
• Able to lift a minimum of 50 pounds
• Possess basic math skills
• Able to complete required training both on the job and in the office
• Able to wear full face and half face respirator
• Driven to provide superior customer service
• Outstanding written and verbal communication skills, including, but not limited to, proper pronunciation and correct use of grammar
• Able to build rapport with individuals in high stress situations; able to show empathy; able to deal with angry or discourteous customers
• Time management skills; able to effectively prioritize
• Able to thrive in a fast-paced work environment
• Able to communicate effectively with staff and customers
• Polite, presentable, and courteous to customers and co-workers
• Valid drivers license with a reasonable driving record
• Available to respond to emergency calls after hours
• Reliable transportation required
• Experience in water/fire mitigation, restoration/construction a plus but not required

Preferred: IICRC certifications (WRT; ASD); knowledge of Xactimate

Job responsibilities:

• Arrive at work on time and properly dressed
• Respond to service calls as needed
• Resolve problems quickly as they arise
• Communicate job progress to appropriate parties (customer, office team, production team, management)
• Ensure that customer needs and expectations are exceeded
• Write clear job scopes for crew and office teams
• Perform cleanup and restoration services at residential and commercial properties affected by water/fire/mold damage
• Duties include, but not limited to: water extraction, demolition such as removal of drywall, baseboards, and carpet, moving furniture and other household items, use of hand and power tools, and use of specialized equipment
• Load and unload trucks with equipment and debris
• Maintain a clean and orderly jobsite
• Adhere to strict uniform policy
• Clean and maintain vehicles, equipment, and warehouse
• If not already IICRC certified must be able to obtain certification within a reasonable time frame

Compensation: $25.00 - $30.00 per hour