Account Manager

Job overview The AccountManagerownsclient satisfaction, contract delivery, and team performance for assigned accounts.You'lllead site leadership and officer teams, ensure post orders are executed flawlessly, manage scheduling and overtime, and drive KPI results (safety, service quality,andattrition). This role blendspeopleleadership, client relationship management, and disciplined operations. Responsibilities and Duties Client Success & Relationship Management Serve as the primary point of contact; run weekly/biweekly client check-ins and QBRs. Translate the Statement of Work (SOW) into daily execution;maintaincurrent post orders and SOPs. Proactively resolve service issues and escalations; develop corrective action plans and follow-through. Operational Excellence Own scheduling, staffing levels, and overtime control; partner with Recruiting on pipeline health. Conduct site inspections, audits, and drills; ensure adherence to SOW, licensing, and training. Maintainaccuratesite documentation (site books, post orders, emergency procedures, equipment logs). Team Leadership Hire, onboard, coach, and develop Supervisors/Officers; conduct regular performance huddles. Enforce policies and standards consistently; recognize and rewardstrong performance. Foster a culture of safety, professionalism, and continuous improvement. Compliance & Risk Ensure compliance with client requirements, state/local licensing, and company policy. Lead incident response and reporting (near misses, injuries, property damage, workplace violence). Partner withthe GM/HR on investigations, accommodations, and documentation best practices. Qualifications 3–5+ years of progressive leadership in contract security, facilities, hospitality, or related operations (account/site management preferred). Proven client-facing experience with strong service recovery and stakeholder management skills. Working knowledge of security operations, incident management, and post order development. Familiarity with state security guard licensing requirements and training standards. Comfortable with scheduling systemssuch asWinteamand MS Office; data-driven decision-making. Strong written and verbal communication; able to create concise reports and SOPs. Competencies Client Obsession Ownership & Follow-Through Situational Leadership Operational Discipline Risk & Compliance Mindset Financial Acumen Coaching & Talent Development Continuous Improvement Physical/Environmental Requirements Ability to walk/stand for extended periods during site tours/inspections; occasionallifting upto 25 lbs. Work may include indoor/outdoor environments and variable weather; occasional evenings/weekends for emergencies or client needs. Education & Licensing High school diploma or GEDrequired; Must hold/obtain andmaintainany required state/local security licenses and permits for assigned sites. Valid driver's license and acceptable driving record (if role requires driving between sites). EEO Statement We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic. Reasonableaccommodations areavailable upon request. License# B9200061 #SERORL #J-18808-Ljbffr