Remote | LatAm-Based Technical Customer Success Engineer — $35K-$55K/year

We are sharing a specialised full-time remote opportunity for Latin America-based technical customer success professionals experienced in user support, web application debugging, SaaS issue investigation, browser troubleshooting, documentation, support platforms, and clear written English communication.

This role supports current and upcoming remote customer success and technical support needs focused on helping platform users move smoothly through applications, interviews, offer acceptance, onboarding, and payment-related workflows. Selected professionals will respond to user questions, investigate technical issues, coordinate with engineering teams, and create clear documentation that improves user experience and resolution speed.

Key Responsibilities

Professionals in this role may contribute to:

User Support & Issue Resolution

• Respond to support requests from platform users who have questions or issues while applying for roles
• Provide clear, professional, and friendly written support in near-perfect English
• Maintain enthusiasm, positivity, precision, and empathy while helping users resolve issues
• Support users through application, interview, onboarding, offer, and payment-related workflows

Technical Investigation & Product Feedback

• Triage and investigate user-reported issues using telemetry data, network requests, database queries, and browser troubleshooting
• Debug modern web application issues and identify likely causes of user-facing problems
• Distinguish between product friction, browser issues, configuration needs, and engineering defects
• Consolidate insights and make recommendations about product areas that need improvement

Documentation & Support Quality

• Build user-facing documentation that answers common support questions
• Create internal notes, troubleshooting guides, templates, and support resources to improve response speed
• Track recurring issue patterns and communicate findings clearly to technical stakeholders
• Collaborate with engineering and product teams to improve support quality and user experience

Ideal Profile

Strong candidates may have:

• Current location in Latin America or South America depending on project needs
• Strong technical customer success, technical support, product support, or customer engineering experience
• Ability to debug web applications and SaaS-style products
• Degree in computer science, software engineering, information systems, or a related technical field, or comparable hands-on technical experience
• Experience building or supporting modern web applications using tools such as React, Node, Flask, Next.js, or similar technologies
• 2–5 years of experience supporting customers on web applications or SaaS products
• Experience with SaaS-based product work
• Experience using support platforms such as Zendesk, Intercom, Help Scout, Freshdesk, Crisp, or similar tools
• Strong written English communication skills at a near-native level

Technical Background May Include:

• Experience with browser developer tools, network inspection, database queries, telemetry, logs, and common browser issues
• Familiarity with modern web applications, SaaS products, support tooling, and user-facing technical troubleshooting
• Ability to explain technical issues clearly to both users and internal teams
• Comfort identifying repeat patterns and turning them into documentation or product recommendations
• Transferable experience from startup, SaaS, marketplace, platform, or high-volume support environments may be valuable

Educational Background

• Academic backgrounds in computer science, software engineering, information systems, data science, human-computer interaction, or related technical fields may be relevant
• Equivalent experience in technical customer success, SaaS support, product support, web application debugging, or customer engineering may also be valuable
• Strong written communication ability, product judgment, and technical curiosity are especially important for this role

Nice to Have

• Experience supporting users through application, hiring, marketplace, talent platform, assessment, or onboarding workflows
• Experience creating user-facing documentation, help center articles, troubleshooting guides, macros, templates, or runbooks
• Comfort working directly with engineering and product teams
• Experience with high-volume support queues and recurring issue analysis
• Prior experience in a fast-moving technology startup or technical product environment

Why This Opportunity

• Join a remote technical customer success role focused on user experience, product troubleshooting, and support quality
• Work closely with technical teams to resolve user issues and improve platform reliability
• Apply both web application debugging skills and strong written communication in a user-facing role
• Support applicants and professionals as they move through application, onboarding, and payment workflows
• Remote structure with competitive annual compensation

Contract Details

• Full-time remote role
• Eligible professionals should be based in Latin America or South America depending on project needs
• Annual compensation range of approximately $35K–$55K depending on experience and project scope
• Payments may be processed via Stripe or Wise depending on engagement structure
• Role may be extended, adjusted, or reviewed depending on scope and performance
• Work will not involve access to confidential or proprietary information from any employer, client, or institution

About the Platform

This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams.

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