Site Operations Manager (Technical) w/Top Secret Clearance

Technical Services Site Manager

We are seeking a Technical Services Site Manager to join our team on ITSS supporting Department of Navy.

The Technical Services Site Manager is responsible for overseeing the performance and daily operations of all IT and Cybersecurity support services provided under the Navy Medicine Operational Training Command (NMOTC) contract. This position serves as the primary point of contact for the contractor and holds full authority to manage staff, resolve issues, and ensure contract compliance.

Required Qualifications

Experience

• 10 years of DoD/DoN industry IT experience or 15 years of general IT experience.
• 5 years of supervisory experience supporting IT systems under DoD governance or 7 years general supervisory IT experience.
• Demonstrated experience managing distributed IT operations in a government or military environment
• Ability to manage personnel, schedules, and communications across multiple sites and stakeholders.
• Preferred experience with Navy Medicine, DHA, NMCI, SIPR/NIPR networks, and MEDCOI environments.
• Preferred familiarity with cloud computing services (IaaS, PaaS, SaaS) and Navy's "Cloud First" policy
• Demonstrated experience supporting government agencies, customers, or contracts within federal environments. This includes the Intelligence Community (IC), Department of Defense (DoD), Federal Civil agencies, and military organizations. Prior experience supporting the same or similar contract, with an in-depth understanding of the customer environment, requirements, and operational landscape, is highly desirable.

Clearance

• Active Top Secret (T5 Investigation)

Responsibilities

• Lead and manage all contract activities related to technical services across NMOTC and its subordinate commands.
• Serve as the principal liaison to Government stakeholders, ensuring clear communication and efficient operations.
• Provide remote support during outages, including coverage on federal holidays or administrative closures.
• Supervise IT support personnel and ensure compliance with DoD and Navy IT policies, cybersecurity standards, and procedures.
• Ensure staffing coverage and quality service delivery at multiple CONUS locations, including Pensacola, San Diego, Groton, Fort Bragg, and others.
• Support quality control and continuous process improvement initiatives across all technical service areas.
• Respond to emergent service needs, coordinate corrective actions, and submit required reports and documentation.

Competencies

• Leadership & Team Management
• DoD/DoN IT Operations Expertise
• Cybersecurity & Compliance
• Communications & Stakeholder Engagement

Overview

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Onsite coverage at NMOTC HQs Pensacola, FL
• Type of environment: Office
• Noise level: Medium
• Work schedule: Schedule is day shift Monday Friday during core business hours
• Amount of Travel: 20% - The Contractor will be required to do site visits throughout the Continental United States (CONUS) during the performance of this contract

Work Authorization/Security Clearance

U.S. Citizen

Active Top Secret (T5 Investigation)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Other Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice