Guest Experience Lead

We are seeking a highly motivated and experienced Customer Experience Lead to join our team. As the Customer Experience Lead, you will be responsible for creating and implementing strategies to improve the overall customer experience and satisfaction. You will lead a team of customer service representatives and work closely with cross-functional teams to ensure customer satisfaction is at the forefront of our business.

Responsibilities:

• Develop and execute customer experience strategies to improve overall satisfaction and loyalty

• Analyze customer feedback and behavior to identify areas for improvement and implement solutions

• Collaborate with cross-functional teams to ensure customer feedback is integrated into product development and marketing strategies

• Monitor customer service performance metrics and provide regular reports to senior management

• Develop and lead training programs to ensure the customer service team is knowledgeable and well-equipped to handle customer inquiries and issues

Requirements:

• Excellent communication skills, both verbal and written

• Analytical and problem-solving skills with the ability to identify and implement solutions

• Ability to work collaboratively with cross-functional teams

• Ability to work flexible hours including weekends and holidays

If you are a highly motivated individual with a passion for creating exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Requsition ID: PDX_MC_C7FD408E-09D9-4CB5-B7AD-DBC23B1418F0_19414

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact View email address on click.appcast.io if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at

McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact View email address on click.appcast.io@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.